When upgrading to 10.11 - Printers get paused, and jobs are not logged in PaperCut
Update: Full Support For Mac OS X 10.11 (El Capitan) was added in PaperCut version 15.2. If possible, please upgrade to version 15.2+ as it does not require any additional steps.
Note: This applies to a Primary or Secondary server installation where the PaperCut Print Provider is running to monitor print queues - not on every workstation, unless the PaperCut Print Provider is installed there too
The latest version of Mac OSX (10.11 - otherwise known as ‘El Capitan’) now includes CUPS version 2.1. When upgrading from previous versions of OSX, some of the CUPS config files will get re-written. Symptoms of the issue include filter errors appearing in the Print queue window on the Mac, and the print queues will go into a paused state.
If you’re running PaperCut version 14.3 or above, simply re-run the Control Printer Monitoring.command - which will ask you if you want to update your CUPS sandboxing settings. Type ‘y’ and Enter. Once this is done, printing should work again.
If you’re running PaperCut version 14.2 or below, you’ll need to upgrade to the latest version as detailed on the Mac OSX 10.10 known issues page.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.