As of late 2010 and early 2011 PaperCut’s support team have seen an increasing number of customers who have problems starting the PaperCut Application Server in Windows environments.
If you open the
[app-path]\server\logs\server.log you will see entries similar to below:
2010–12–22 07:19:04,802 WARN log:76 - failed SocketConnector@0.0.0.0:9191: java.net.SocketException: Unrecognized Windows Sockets error: 0: JVM_Bind [WrapperSimpleAppMain] 2010–12–22 07:19:05,239 WARN log:76 - failed Server@2fcb4f: java.net.SocketException: Unrecognized Windows Sockets error: 0: JVM_Bind [WrapperSimpleAppMain] 2010–12–22 07:19:05,239 FATAL AppServer:182 - Unable to start application server. Unrecognized Windows Sockets error: 0: JVM_Bind [WrapperSimpleAppMain]
You can confirm that there is another process or program running on the server that is using TCP port 9191. This is done by opening a Command Prompt and typing
netstat -abno > C:\test.txt. This will generate a text file you can open in Notepad. Search through this file to find the first occurrence of
:9191 (including the : ). You will see the below output:
[SemSvc.exe] TCP 0.0.0.0:9191 0.0.0.0:0 LISTENING 4
SemSvc.exe is a process created by Symantec Endpoint Protection. You will need to reconfigure the service to not use port 9191 or uninstall the product. Please consult with your Symantec Endpoint Protection specialist.