PaperCut Partner Portal Access FAQ

One of the perks of becoming a PaperCut reseller is access to our Partner Portal. It includes many valuable resources such as marketing materials, training & certification, manuals, and other tools to promote PaperCut like a pro.

If youíre a reseller with some questions about how to access the Portal, dive in because we have answers!

Getting Started

Q I donít have a login to the PaperCut Portal. How do I get one?

The best option is to reach out to a teammate and ask them to invite you to the PaperCut Portal. They can find the link under the Admin menu:


Youíll receive an email from us inviting you to create and register your login.

Otherwise, feel free to reach out to PaperCut Customer Care and weíll get you going in the right direction!


Q I would like to access your training portal to complete your Technical and/or Sales training. What do I do?

1. If you donít already have it, get access to the PaperCut Portal via the steps above.

2. Once you have a login, click the ‘Training’ tab and then scroll down to the green ‘Sales Foundation’ or ‘Technical Training’ button. You’ll need to accept the terms and then it will open a new tab to the Learning Portal and you will be able to login using your PaperCut portal credentials.

3. Once you have registered your login via this process, you will be able to go directly to the Learning Portal site rather than having to start from the PaperCut Portal.

Login Issues

Incorrect Username Or Password

Q I havenít logged into the portal for a while and my old login isnít working anymore?

Back in 2018, we changed our portal login process to comply with GDPR changes. If you havenít logged in since then you may find that your old login no longer works.

You can either ask a teammate with an active login to invite you or reach out to PaperCut Customer Care and weíll get you going in the right direction!


Q Iím trying to login with my email address but getting an Incorrect username or password error?

If youíve registered a login with your email address since we updated our system in 2018, this likely means that youíve forgotten your password. Please try the I forgot my password (or username) link to reset your password.

However, if you then get a ĎThis email does not existí error, this means you donít actually have an active login for the Portal. Please see the Getting Started instructions above!


Q I completed the registration process but still havenít received my verification email.

Sometimes we find that these emails get routed to Spam or Junk folders. If itís not there, you might check with your IT Admin to see if itís being held in quarantine. The emails come via portal@papercut.com so they may need to add this to your whitelist.

If you still canít find it, shoot an email to PaperCut Customer Care and weíll investigate!

Password Reset

Q I canít remember my password, how do I reset it?

You can reset your password via the I forgot my password (or username) link.


Q Iím trying to reset my password but am not receiving the reset email?

Sometimes we find that these emails get routed to Spam or Junk folders. If itís not there, you might check with your IT Admin to see if itís being held in quarantine. The emails come via portal@papercut.com.

If you still canít find it, shoot an email to PaperCut Customer Care and weíll investigate!


QIím trying to reset my password but getting this error - help!

This error means you donít actually have an active login for the Portal. Please see the Getting Started instructions above or reach out to PaperCut Customer Care.


Categories: Resellers


Keywords: reseller, portal, password, reset

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