Logging into the User Web Tools as an Admin doesn't always work

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Main.LoggingInAsAnAdmin History

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August 15, 2017, at 08:24 PM by priyanka - Added Adam's video on how to login to PaperCut to this KB article as well.
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Video on how to login to /admin and /user interface is available from here:
(:youtube xBK5ih6cqm0:)
July 05, 2017, at 04:18 PM by timg - Updated with cross-links.
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Q: I've tried the /admin URL but I'm still only seeing the User web page view, what now?

A: Try logging in with the default built-in account of 'admin' as the username (no quotes). That will log you in as the built-in admin account, so should give you full admin access - you can then check the other account that you were trying to log in with to see if that account has [[https://www.papercut.com/products/ng/manual/common/topics/sys-admin-access.html|Admin level access granted]].

If you're unable to remember the password for the built-in 'admin' account, you can [[ResettingTheAdminPassword|reset it]].
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Q: Why doesn't logging into the User Web Tools as an Admin doesn't always work?
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Q: Why doesn't logging into the User Web Tools as an Admin always work?
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* [@http://papercutserver:9191/admin@] [-(admin login to access print management functions)-]
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* [@http://papercutserver:9191/admin@] [-(admin login to management functions) ([[ResettingTheAdminPassword|lost the admin password]]?)-]
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* [@http://papercutserver:9191/central-reports@] [-(central reports login)-]
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* [@http://papercutserver:9191/central-reports@] [-([[https://www.papercut.com/products/ng/manual/ch-central-reports.html|central reports]] login)-]
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* [@http://papercutserver:9191/central-reports@] [-(central reports login)-]
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* [@http://papercutserver:9191/central-reports@] [-(central reports login)-]
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* [@http://papercutserver:9191/central-reports@] [-(central reports login)-]
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A: There are two addresses that PaperCut commonly uses, in order they are:
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A: There are several addresses that PaperCut commonly uses, in order they are:
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* [@http://papercutserver:9191/webcashier@] [-(admin login for the [[https://www.papercut.com/products/ng/manual/ch-web-cashier.html|Web Cashier]] module)-]
* [@http://papercutserver:9191/release@] [-(admin login for release functionality)-]

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[-Keywords: admin login, admin, webpage, user page, Allowed admin IP addresses, admin rights, which url-]
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[-Keywords: admin login, admin, webpage, user page, Allowed admin IP addresses, admin rights, which url-]
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[-Keywords: admin login, admin, webpage, user page, Allowed admin IP addresses, admin rights-]
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[-Keywords: admin login, admin, webpage, user page, Allowed admin IP addresses, admin rights, which url-]
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* @@http://papercutserver:9191/admin@@ [-(admin login to access print management functions)-]
* @@http://papercutserver:9191/user@@  [-(end-user login so users can review their own print activity, etc.)-]
to:
* [@http://papercutserver:9191/admin@] [-(admin login to access print management functions)-]
* [@http://papercutserver:9191/user@]  [-(end-user login so users can review their own print activity, etc.)-]
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If you are trying to login via @@http://papercutserver:9191/app@@ we will take a 'best guess' at which screen to log you into. If your last login was a /user login, we'll take you back there, if you haven't logged in before it will be /admin.
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If you are trying to login via [@http://papercutserver:9191/app@] we will take a 'best guess' at which screen to log you into. If your last login was a /user login, we'll take you back there, if you haven't logged in before it will be /admin.
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[-keywords: admin login, admin, webpage, user page, Allowed admin IP addresses, admin rights-]
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''Categories:'' [[Category.Implementation|+]]
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''Categories:'' [[Category.Implementation|+]]
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[-Keywords: admin login, admin, webpage, user page, Allowed admin IP addresses, admin rights-]
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* @@http://papercutserver:9191/admin@@ [-(admin login to access print management features)-]
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* @@http://papercutserver:9191/admin@@ [-(admin login to access print management functions)-]
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* @@http://papercutserver:9191/admin@@
* @@http://papercutserver:9191/user@@
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* @@http://papercutserver:9191/admin@@ [-(admin login to access print management features)-]
*
@@http://papercutserver:9191/user@@  [-(end-user login so users can review their own print activity, etc.)-]
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(:title Logging into the User Web Tools as an Admin doesn't always work:)

Q: Why doesn't logging into the User Web Tools as an Admin doesn't always work?

A: There are two addresses that PaperCut commonly uses, in order they are:

* @@http://papercutserver:9191/admin@@
* @@http://papercutserver:9191/user@@

If you load the /admin page, and login as a normal user, you will be redirected to the /user page. If you're an admin and a user and login to /user, you will NOT be redirected to the /admin screen as we assume you're after your user information.

If you are trying to login via @@http://papercutserver:9191/app@@ we will take a 'best guess' at which screen to log you into. If your last login was a /user login, we'll take you back there, if you haven't logged in before it will be /admin.

Also to note, if you click the link in the PaperCut User Client, this takes you to the user screens. You will simply need to modify the URL to read /admin instead.

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[-keywords: admin login, admin, webpage, user page, Allowed admin IP addresses, admin rights-]
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''Categories:'' [[Category.Implementation|+]]

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Article last modified on August 15, 2017, at 08:24 PM
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