Review PaperCut on G2

Choose your language

Choose your login

Contact us

Important Log Files to Check


If you’re having problems of any nature, often the PaperCut system logs can assist with diagnosis. Log error messages often given an indication of:

  • The type of error,
  • suggestions on what might be causing the error,
  • and in some cases even recommend a solution.

Taking some time to check system event logs may help you pinpoint and resolve a problem. The following logs should be checked:

Within the PaperCut NG and MF admin interface:

Log in as an admin (e.g. with the local admin account) and check under Logs > Application Log. On older versions this may be under App. Log > Application Event Log.

On the Application Server (or Print Server) file system:

(open these in a text editor such as Notepad)


(e.g. C:\Program Files (x86)\PaperCut NG\providers\print\win\print-provider.log*)


(e.g. C:\Program Files (x86)\PaperCut NG\server\logs\server.log*)


(e.g. C:\Program Files (x86)\PaperCut NG\server\logs\service.log)

For release station errors:


(e.g. C:\Documents and Settings\user1)

Related articles

Categories: Troubleshooting Articles , Logs


Last updated July 5, 2023