Important Log Files to Check

If you’re having problems of any nature, often the PaperCut system logs can assist with diagnosis. Log error messages often given an indication of:

  • The type of error,
  • suggestions on what might be causing the error,
  • and in some cases even recommend a solution.

Taking some time to check system event logs may help you pinpoint and resolve a problem. The following logs should be checked:

Inside the application:

Log in as admin and check the main Application Event Log under App. Log

On the file system:

(open in a text editor such as Notepad)
For print or print queue related errors:
[app-path]/providers/print/<platform>/print-provider.log* (e.g. C:\Program Files (x86)\PaperCut NG\providers\print\win\print-provider.log*)
For server related errors:
[app-path]/server/logs/server.log* (e.g. C:\Program Files (x86)\PaperCut NG\server\logs\server.log*)
[app-path]/server/logs/service.log* (e.g. C:\Program Files (x86)\PaperCut NG\server\logs\service.log)
For release station errors:
[users-home-directory]/pc-release.log (e.g. C:\Documents and Settings\user1)

Also See: Reporting Problems

Categories: Troubleshooting Articles, Logs