Important Log Files to Check
If you’re having problems of any nature, often the PaperCut system logs can assist with diagnosis. Log error messages often given an indication of:
- The type of error,
- suggestions on what might be causing the error,
- and in some cases even recommend a solution.
Taking some time to check system event logs may help you pinpoint and resolve a problem. The following logs should be checked:
Log in as an admin (e.g. with the local
admin account) and check under Logs > Application Log. On older versions this may be under App. Log > Application Event Log.
(open these in a text editor such as Notepad)
For print or print queue related errors:
(e.g. C:\Program Files (x86)\PaperCut NG\providers\print\win\print-provider.log*)
For server related errors:
(e.g. C:\Program Files (x86)\PaperCut NG\server\logs\server.log*)
(e.g. C:\Program Files (x86)\PaperCut NG\server\logs\service.log)
For release station errors:
(e.g. C:\Documents and Settings\user1)
- See our Reporting Problems article for more tips on how to report issues.
- See our How to enable Debug Logging article for more in-depth debugging and log finding! 🔎