Important Log Files to Check

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If you’re having problems of any nature, often the PaperCut system logs can assist with diagnosis. Log error messages often given an indication of:

  • The type of error,
  • suggestions on what might be causing the error,
  • and in some cases even recommend a solution.

Taking some time to check system event logs may help you pinpoint and resolve a problem. The following logs should be checked:

Inside the application:

Log in as admin and check the main Application Event Log under App. Log

On the file system:

(open in a text editor such as Notepad)
For print or print queue related errors:
[app-path]/providers/print/<platform>/print-provider.log* (e.g. C:\Program Files (x86)\PaperCut NG\providers\print\win\print-provider.log*)
For server related errors:
[app-path]/server/logs/server.log* (e.g. C:\Program Files (x86)\PaperCut NG\server\logs\server.log*)
[app-path]/server/logs/service.log* (e.g. C:\Program Files (x86)\PaperCut NG\server\logs\service.log)
For release station errors:
[users-home-directory]/pc-release.log (e.g. C:\Documents and Settings\user1)

Also See: Reporting Problems

Categories: Debugging, Troubleshooting


Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on August 08, 2012, at 11:52 AM
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