Finding the Mobility Print logs for Troubleshooting

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Mobility Print Server logs

By default, the Mobility Printlogs are in debug mode. To download your Mobility Print log files:

1. In the Mobility Print Admin web interface, click in the top right of the screen.
2. Select Download Logs.

A zip file of the logs is saved to your Download folder. If you need to send your log files to PaperCut Support, send both the Mobility Print logs as well as the PaperCut Application debug logs (see https://www.papercut.com/kb/Main/HowToEnableDebugInNG ).

For troubleshooting purposes, please note the following information:
  • Date/time the problem occurred
  • Operating system version
  • PaperCut NG/MF build version
  • Mobility Print version
  • IP address of the Mobility Print server
  • IP address of the client you are printing from
  • Username
  • Name of any printed documents
Alternatively you can download the logs from the filesystem at:

Windows: C:\Program Files (x86)\PaperCut Mobility Print\data\logs\pc-mobility-print.log

Mac: Applications > PaperCut Mobility Print > data > logs

Linux: /home/papercut/pc-mobility-print/data/logs

Windows Client Logs

When the Windows Mobility Print Printer Setup utility runs, a log file is automatically for troubleshooting purposes. We may ask you to send this to us if you are having trouble discovering or setting up Mobility Print queues on your Windows workstations.

1. Attempt to run the Mobility Print installer as you normally would.
2. Open Windows Explorer and browse to the directory. The file path is usually C:\Users\%username%\AppData\Local\Temp.
3. In the folder, you will see a log file that was created on the day you ran the Mobility Print Printer Setup install, example: setup log 2017–3−7.

Android Client Logs

1. Make sure you are running the latest version of the Android app, which can be downloaded here.
2. Click on the Settings icon in the app.
3. Move the slider to “Enable error reporting” and take a note of the “Log ID”.
4. Then try to discover the printers as you would normally.
5. Send the Log ID to PaperCut support.

For more information about Mobility Print, check out the Mobility Print Help Center.


Categories: Mobility Print Articles


Keywords: mobilityprint

Categories: Debugging, Troubleshooting

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Article last modified on June 04, 2018, at 03:42 PM
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