"Error while fetching mail - AUTHENTICATE failed" message when you’re using Email to Print
KB Home | "Error while fetching mail - AUTHENTICATE failed" message when you’re using Email to Print
I am seeing the following error message, what does it mean?
Email to Print - Error while fetching mail - AUTHENTICATE failed.
There are two places you would see this message in the PaperCut Admin console:
Under the Logs tab > Application Log tab
Under the Options tab > Mobile & BYOD tab > Email to Print section
If you see this error message, it might be related to an issue with the password expiring for the account being used.
To check what account you’re using, log into the PaperCut Admin console > Options > Mobile & BYOD > Email to Print section and make sure the credentials you are using to authenticate are accurate. If the password for that account has been changed recently, you will need to update PaperCut with the new password.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.