PaperCut monitors printing on the Novell iPrint server by being configured as the accounting autoload command within iPrint Manager. This allows PaperCut to monitor and track all printing activity on the iPrint server.
If problems occur after enabling PaperCut on the Novell iPrint server (e.g. problems starting iPrint) some diagnosis will be required.
Check the autoload command is configured correctly
Verify that the autoload command is set to exactly papercut. Ensure that this is entered all as lower-case, and there are no spaces before or after the command.
Ensure that iprint has permission to the PaperCut files
A common cause of problems are caused by iPrint not having permission to access important PaperCut files.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.