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PRODUCT MANUALS

PaperCut Pocket and Hive manual

PRODUCTS FEATURED

Bulk deploying edge node software to users’ devices

Not all users have local admin rights that allow them to install PaperCut’s edge node, print client, and the “PaperCut Printer” on their device.

For those users, to deploy PaperCut Hive to their devices you can use Microsoft Intune, Microsoft Endpoint Configuration Manager (SCCM), Group Policy, or any other tool that you use to deploy software or manage your devices.

Many larger organizations use software such as Microsoft Intune, SCCM/Endpoint Manager, or Group Policy to control their end-user devices and deploy software to them.

We already have separate instructions for some of these deployment tools, so if you use one of the tools listed below, just click the link (or the heading in the left menu) to get started:

Deploying with Intune (Windows)

Deploying with SCCM (Windows)

Deploying with Group Policy (Windows)

Deploying with JumpCloud (Windows)

Windows

What if your MDM (mobile device management) tool is not included in this list? What if you’re up for a bit of scripting? We’re so glad you asked!

The Windows client has two parts

First up, let’s talk about the two components that need to be deployed.

The edge node

The edge node is responsible for handling print jobs throughout their life. It takes care of analyzing, replicating, and getting jobs to the printer, alongside a wide range of other tasks.

Installing the edge node requires elevated privileges to create the services and the PaperCut Printer print queue. The services are installed under: C:\Program Files\PaperCut Hive.

The edge node service runs in the machine context and starts at Windows OS startup. You must install the edge node first, before installing the print client.

The print client

The print client is responsible for capturing jobs sent to the PaperCut Printer and submitting them into your Edge Mesh, or specifically one particular edge node.

The print client is installed in the user context and resides in the C:\Users\AppData\local\Programs\PaperCut Hive directory.

Install the edge node

  1. Find the installer in the PaperCut Hive admin interface at Edge Mesh > Add edge nodes > Manually deploy edge nodes.
  2. Click Download for Windows. Once the file has downloaded, this will need to be hosted on in a cloud storage location which can be accessed by your script or device management tool.
  3. Copy the command and either write a custom script or use your device management tool to run the command and install the edge node on users’ devices.

Please note, to ensure all installations are linked back to your PaperCut Hive tenancy, there’s a system key included in the command.

Install the print client - summary steps

The installation command for the print client is part of the Intune add-on. It is unique to your organization. (Detailed steps are after this summary.)

  1. Go to Add-ons > Desktop App deployment with Microsoft Intune. The add-on’s side panel is displayed.
  2. Click Add > Follow these instructions > View set up process. The detailed setup process is displayed.
  3. Scroll down to Step 4. Install the user component, then go to step 7 and copy the install command. This command includes the unique user key for your tenancy.
  4. Copy the command and either write a custom script or use your device management tool to run the command and install the edge node on users’ devices.
Detailed steps to find the print client installation command in our Microsoft Intune add-on
  1. From the PaperCut Pocket & Hive admin interface, select Add-ons in the left-hand menu.
  2. Select the All Add-ons tab.
  3. Locate the Desktop App deployment with Microsoft Intune card and select Learn More.

PaperCut Pocket & Hive admin interface - Intune add-on

  1. Click Add to enable this add-on for your organization.

PaperCut Pocket & Hive admin interface - Intune add-on learn more

  1. Select these instructions to open the instructions ane walk through the steps in your instance of Microsoft Intune.

PaperCut Pocket & Hive admin interface - Intune add-on connected

  1. Click View set up process.
  2. Scroll down to Step 4. Install the user component, then go to step 7 and copy the install command. This command includes the unique user key.

PaperCut Pocket & Hive admin interface - print client install command

  1. Copy the command and either write a custom script or use your device management tool to run the command and install the edge node on users’ devices.

macOS

Our development team are working behind the scenes to allow administrators to deploy our edge node software to macOS devices. If you are interested in getting early access, please reach out to our team.

ChromeOS

For managed ChromeOS devices, you pre-install the Google Chrome Extension on users’ computers ready for them to associate their identity token. The token is associated when the user clicks the Get Started link in their invitation email.

Note that users will not be able to submit print jobs until they have clicked Get Started.

Our PaperCut Pocket and PaperCut Hive extensions are not publically listed in the Chrome store, so here are the links for you to copy and paste into the Google Admin console when installing for your users:

PaperCut Pocket

https://chrome.google.com/webstore/detail/papercut-pocket-print-bet/ejbefnkdjpincjafmcpbbbgabheblnlc

PaperCut Hive

https://chrome.google.com/webstore/detail/papercut-hive-secure-prin/pdlopiakikhioinbeibaachakgdgllff

Frequently Asked Questions (FAQ)

What happens if a user opens the extension without clicking "Get Started" in the email invite?

If a user opens the extension settings without first clicking Get started in the email invitation, then we’ll show them the screen below directing them to their invite.

Chromebook extension status when unlinked
How will I know if the extension and PaperCut Printer has been successfully installed?

On ChromeOS, after successfully installing the extension, the PaperCut Printer will appear in the Print dialog with the PaperCut Pocket or Hive icon next to it, similar to the screenshot below.

PaperCut Printer on a Chromebook
What if a user uses more than one Chromebook / ChromeOS device?
The users will need to associate their authentication token with each device they use by clicking Get Started in their email invite. If a user has more than one device, they should follow this process the first time they use each device.
Is PaperCut Hive supported on shared Chromebooks?

Yes, PaperCut Hive and the Chrome extension are supported on shared Chromebooks.

As an administrator, you will need to deploy the extension to all users who use the device. Each user will need to click Get Started in their invitation email before they print from a particular Chromebook for the first time.

Why is the extension not available if I search the Google Play Store?
We have chosen to not list the extension in the store to avoid end-users installing it when they have not been invited to. Otherwise there could be an increase in queries to IT departments.
Can I install the extension in a Chrome browser (running on another operating system)?

Technically yes, our Chrome extension can be installed in a Chrome browser.

However, we would not recommend doing this as users might see the PaperCut Printer listed more than once when printing. We recommend using the set up steps and app installation for the specific operating system to ensure users have the native print experience for their operating system.

Are there any specific port or firewall requirements to use a Chromebook with PaperCut Hive?
Yes, we do have at least one port that is unique to printing from a Chromebook. Head over to our firewall / system requirements for the latest details.

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