Web Release Override Feature

KB Home   |   Web Release Override Feature

Main.WebReleaseSharedAccountOverride History

Hide minor edits - Show changes to output

June 11, 2014, at 01:49 AM by TimG - updated keywords
Changed lines 31-32 from:
TODO link your page here: https://www.papercut.com/kb/Main/Miscellaneous
to:
Changed line 33 from:
''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
to:
''Categories:''  [[Category.ReleaseStations|+]], [[Category.Troubleshooting|+]]
Changed line 35 from:
[-Keywords: TODO keywords here if needed-]
to:
[-Keywords: web release, release station, missing shared account, shared account not showing, override, over-ride, charge -]
June 11, 2014, at 01:44 AM by TimG - Updated with images
Added lines 5-6:
Attach:override_jobs_pending.png
Deleted line 10:
Deleted line 16:
Added lines 21-22:
Attach:override_select_account.png
Changed lines 25-30 from:
to:
!!Can I use this feature in the Release Station Software interface?

Currently the override option isn't available in the [[https://www.papercut.com/products/ng/manual/ch-release-station.html#rs-int-software|Standard Release Station]] interface. Users logging in there will see the normal Print/Cancel options.

Attach:override_release_station.png

June 11, 2014, at 01:37 AM by TimG - Creation of web release shared account override page
Added lines 1-29:
(:title Web Release Override Feature :)

When using a [[https://www.papercut.com/products/ng/manual/ch-release-station.html|hold/release queue]], and using the [[https://www.papercut.com/products/ng/manual/rs-scenarios.html|Override/Change Account Selection during Admin Web Release]] scenario, the release queue manager user should be able to click the 'override' button and choose a shared account to charge the job to at release time.

If you're not seeing any shared accounts listed for selection, there are a few things to check:

!!Don't use the built-in 'admin' account for testing


The built-in admin account (username 'admin') should not be used for charging jobs / tracking jobs, and is more of a system administrator user role, so if you log in with this account, you won't be able to see any of the shared accounts to charge to in the 'override' option.

The solution is to set up another user - either a user with full [[https://www.papercut.com/products/ng/manual/ch-sys-mgmt-admin-access.html|admin rights]] who can log into the @@[servername]:9191/admin@@ URL, or a dedicated [[https://www.papercut.com/products/ng/manual/rs-conf.html#rs-conf-managers|Hold/Release Queue Manager]] user role using the @@[servername]:9191/release@@ URL.

!!I'm using a Hold/Release Queue Manager user role, but don't see any shared accounts listed in the override feature


The user or hold/release queue manager overriding the job charge needs to have access to one or more shared accounts in order to select an account.

Go into the [[https://www.papercut.com/products/ng/manual/ch-shared-accounts-security.html|Shared Account Security]] settings under @@Accounts -> [select account] -> Security@@ and make sure that the account overriding the charge has access to the Shared Account.

->Note that you don't have to set the 'Account Selection' for either user to a Shared Account option - they can be left as e.g. 'Charge to Personal Account' without any impact on the override feature.


TODO link your page here: https://www.papercut.com/kb/Main/Miscellaneous

----
''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
----
[-Keywords: TODO keywords here if needed-]

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on June 11, 2014, at 01:49 AM
Printable View   |   Article History   |   Edit Article