Error: Test Page failed to print

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# Search for '''Event ID 372''' to see the specific error message.
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# Search for '''Event ID 372''' to see the specific error message for more details.
September 18, 2018, at 05:43 PM by Aaron Pouliot - Added screenshot
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Attach:TestPageFailedtoPrint.png
September 18, 2018, at 04:31 PM by Aaron Pouliot - Created new article
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# Open '''Event Viewer''' by pressing '''Windows key''' + '''R''', then type '''eventvwr.msc'' and hit the enter key. 
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# Open '''Event Viewer''' by pressing '''Windows key''' + '''R''', then type '''eventvwr.msc''' and hit the enter key. 
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# Search for Event ID 372 to see the specific error message.
to:
# Search for '''Event ID 372''' to see the specific error message.
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This setting can be found in Group Policy under Computer Configuration > Administrative Templates > System > Internet Communication Management > Internet Communication settings. Look for "Turn off printing over HTTP" and set this to disabled.
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This setting can be found in Group Policy under Computer Configuration > Administrative Templates > System > Internet Communication Management > Internet Communication settings. Look for '''Turn off printing over HTTP''' and set this to disabled.
September 18, 2018, at 04:27 PM by Aaron Pouliot - Created new article
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(:title Error: Test Page failed to print:)

''"Help!  I just tried printing a test page from my Windows computer, and ran into an error message "Test page failed to print". Why did this happen?"''

!! Check the Event Viewer
We've found that often times the reason for this error message will appear in the Windows Print Service Admin logs in the Windows Event Viewer.  Follow the steps below to find the error.

!!! Steps
# Open '''Event Viewer''' by pressing '''Windows key''' + '''R''', then type '''eventvwr.msc'' and hit the enter key. 
# Next, navigate to '''Applications and Services Logs''' > '''Microsoft''' > '''Windows''' > '''Print Service'''.
# Then open the '''Admin''' log.
# Search for Event ID 372 to see the specific error message.

!! Known Causes
We've heard of this happening after a user is trying to set up PaperCut Mobility Print, but an administrator has configured Group Policy to block IPP Printing.  If so, you will see this error message in the event logs:
 
@@"Win32 error code returned by the print processor: 1260. This program is blocked by group policy."@@
 
This setting can be found in Group Policy under Computer Configuration > Administrative Templates > System > Internet Communication Management > Internet Communication settings. Look for "Turn off printing over HTTP" and set this to disabled.

!!Still have questions?
Let us know! We'd also love to find out if you've discovered a new cause for this error message. Feel free to leave a comment below or visit our [[https://support.papercut.com|Support Portal]] for further assistance.

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''Categories:'' [[Category.MobilityPrint|+]]

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Article last modified on September 18, 2018, at 05:44 PM
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