PaperCut tech support sometimes requests print-to-files to help diagnose problems with page analysis or watermarking. PaperCut developers run these print-to-files against the PaperCut Print Provider code to narrow down what is causing the problems.
In some cases PaperCut developers will not be able to reproduce problems with print-to-files because the problems are specific to a customer’s printers. In this case PaperCut developers may create print-to-files that will show the problems they are looking for and ask customers to print these files on their printers.
This articles explains how to do this.
Steps for printing a print-to-file in Windows
Go to Devices and Printers.
Select the printer you wish to print to.
Right-click on the printer and select Printer Properties.
Select the Sharing tab.
Share this printer.
Note the share name.
Open a Windows command prompt and type
copy file-name \\server-name\printer-share-name
file-name is the name of the print-to-file
server-name is the name of the computer the printer is connected to
printer-share-name is the share name of the printer
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.