How to collect Payment Gateway logs

KB Home   |   How to collect Payment Gateway logs

Main.PaymentGatewayLogs History

Hide minor edits - Show changes to output

March 07, 2019, at 04:54 AM by timg - Privacy update
Changed lines 33-34 from:
[[https://support.papercut.com/hc/en-us/requests/new?ticket_form_id=64155|here]].
to:
[[https://support.papercut.com/hc/en-us/requests/new?ticket_form_id=64155|here]]. By the way: your log files and other information you send to us will be treated with care in accordance with our [[https://www.papercut.com/privacy-policy/|privacy policy]].
Changed line 41 from:
[-Keywords: paypal, heartland, debugging, ng, mf-]
to:
[-Keywords: paypal, heartland, debugging, ng, mf-]
July 05, 2018, at 07:53 PM by Aaron Pouliot - Added category Payment Gateways
Changed line 39 from:
''Categories:'' [[Category.Debugging|+]], [[Category.Troubleshooting|+]]
to:
''Categories:'' [[Category.Debugging|+]], [[Category.Troubleshooting|+]], [[Category.PaymentGateways|+]]
February 09, 2018, at 03:43 PM by Jack Lawless - Removed mention of the Support Email Address as we're not meant to be publishing this publicly now.
Changed lines 32-33 from:
You can email us the logs at support@papercut.com. You can also submit a support request using this
[[https://support
.papercut.com/hc/en-us/requests/new?ticket_form_id=64155|link]].
to:
You can  submit the logs you've collect by logging a support request
[[https://
support.papercut.com/hc/en-us/requests/new?ticket_form_id=64155|here]].
Changed lines 35-36 from:
Our contact information is also given here: 
https:
//www.papercut.com/contact/
to:
Our contact information is also given [[https://www.papercut.com/contact/|here]].
Changed lines 22-23 from:
'''Payment Gateway Event Log''': [app-path]\server\logs\payment-gateway\event.log This log contains gateway specific error messages and events.
to:
'''Payment Gateway Event Log''': @@[app-path]\server\logs\payment-gateway\event.log@@ This log contains gateway specific error messages and events.
Changed lines 28-30 from:
'''Transaction Log''': [app-path]\server\logs\payment-gateway\transaction.log This log contains a list of successful transactions in a tab-delimited form.

to:
'''Transaction Log''': @@[app-path]\server\logs\payment-gateway\transaction.log@@ This log contains a list of successful transactions in a tab-delimited form.

Changed lines 32-35 from:
You can email us the logs at support@papercut.com. Our contact information is also given here:
to:
You can email us the logs at support@papercut.com. You can also submit a support request using this
[[https://support.papercut.com/hc/en-us/requests/new?ticket_form_id=64155|link]].

Our contact information is also given here:
Deleted line 36:
Changed line 1 from:
(:title How to collect Payment Gateway logs: :)
to:
(:title How to collect Payment Gateway logs :)
Changed line 7 from:
As a first step, please try to go through the Troubleshooting section in the Payment gateway module.
to:
As a first step, please try to go through the Troubleshooting section in the Payment gateway manual.
Changed lines 1-3 from:
(:title How to collect Payment Gateway logs:  Title:)

to:
(:title How to collect Payment Gateway logs: :)
Changed line 24 from:
'''Application Log''':
to:
'''Application Server Log''':
February 08, 2018, at 03:41 PM by Priyanka - Adding a new KB to collect payment gateway logs
February 08, 2018, at 03:41 PM by Priyanka - Adding a new KB to collect payment gateway logs
Changed lines 9-16 from:
If that doesn’t help, please enable debug in the main Application server as described here: https://www.papercut.com/kb/Main/HowToEnableDebugInNG/
Reproduce the issue.
Record the following information:
Time the issue occured
Name of the user who tried to transfer funds
Transaction amount
Payment gateway mode. Some payment gateways can be used in two different modes. E.g. Blackboard can be used in on-demand or manual.
to:
# If that doesn’t help, please enable debug in the main Application server as described here: https://www.papercut.com/kb/Main/HowToEnableDebugInNG/
# Reproduce the issue.
#Record the following information:
**Time the issue occurred

**
Name of the user who tried to transfer funds

**
Transaction amount

**
Payment gateway mode. Some payment gateways can be used in two different modes. E.g. Blackboard can be used in on-demand or manual.
Changed lines 23-26 from:
Payment Gateway Event Log: [app-path]\server\logs\payment-gateway\event.log This log contains gateway specific error messages and events.

Application Log:
Collect the Application server debug logs via Options -> Advanced by clicking on “Download Diagnostics”
to:
'''Payment Gateway Event Log''': [app-path]\server\logs\payment-gateway\event.log This log contains gateway specific error messages and events.

'''Application Log''':
Collect the Application server debug logs via @@Options -> Advanced@@ by clicking on “Download Diagnostics”
Changed lines 29-32 from:
 Transaction Log: [app-path]\server\logs\payment-gateway\transaction.log This log contains a list of successful transactions in a tab-delimited form.


What next?
to:
'''Transaction Log''': [app-path]\server\logs\payment-gateway\transaction.log This log contains a list of successful transactions in a tab-delimited form.


!!What next?
Changed lines 37-40 from:
!!Subheading

TODO link your page here: https://www.papercut.com/kb/Main/Miscellaneous

to:
Changed line 39 from:
''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
to:
''Categories:'' [[Category.Debugging|+]], [[Category.Troubleshooting|+]]
Changed line 41 from:
[-Keywords: TODO keywords here if needed-]
to:
[-Keywords: paypal, heartland, debugging, ng, mf-]
February 08, 2018, at 03:25 PM by 98.109.119.209 -
Added lines 1-42:
(:title How to collect Payment Gateway logs:  Title:)


We support multiple types of payment gateways. List of all the supported payment gateways is given here:
https://www.papercut.com/support/payment-gateway-guides/

There can be situations where payment gateways do not work as expected. To analyse the problem we will need you to collect logs from a few places after reproducing the problem.
As a first step, please try to go through the Troubleshooting section in the Payment gateway module.
If that doesn’t help, please enable debug in the main Application server as described here: https://www.papercut.com/kb/Main/HowToEnableDebugInNG/
Reproduce the issue.
Record the following information:
Time the issue occured
Name of the user who tried to transfer funds
Transaction amount
Payment gateway mode. Some payment gateways can be used in two different modes. E.g. Blackboard can be used in on-demand or manual.

All of this information will help our support engineers and developers match up log entries with your testing activities. Additional information, such as what was observed or what was expected, can also prove very useful.

Collect the following logs:

Payment Gateway Event Log: [app-path]\server\logs\payment-gateway\event.log This log contains gateway specific error messages and events.

Application Log:
Collect the Application server debug logs via Options -> Advanced by clicking on “Download Diagnostics”
This log contains general application specific error messages and events.

 Transaction Log: [app-path]\server\logs\payment-gateway\transaction.log This log contains a list of successful transactions in a tab-delimited form.


What next?
You can email us the logs at support@papercut.com. Our contact information is also given here:
https://www.papercut.com/contact/


!!Subheading

TODO link your page here: https://www.papercut.com/kb/Main/Miscellaneous

----
''Categories:'' [[Category.TODOFirstCategory|+]], [[Category.TODOSecondCategoryIfNeeded|+]]
----
[-Keywords: TODO keywords here if needed-]

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on March 07, 2019, at 04:54 AM
Printable View   |   Article History   |   Edit Article