Comparing Device Meters Counts to PaperCut Logs

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February 08, 2018, at 02:40 AM by timg - Updated with more scenarios - so that this can be used as a 'checklist'
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* When PaperCut On Demand User Creation is configured to not add the user and allow printing.
to:
* When PaperCut [[https://www.papercut.com/products/ng/manual/common/topics/sys-user-group-sync-on-demand-user.html|On Demand User Creation]] is configured to not add the user and allow printing.
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* Paper jams, while rare, may cause undercounts or overcounts depending on how the printer behaves, e.g. does it reprint the job or not. This can be reduced by implementing hardware page checks as above.
to:
* Printers configured incorrectly in PaperCut - ensure that the [[https://www.papercut.com/products/ng/manual/applicationserver/topics/printer-color-detection.html|color detection mode]] is set correctly for all printers. i.e. color detection isn't being used for printers that ''only'' print grayscale (should be set to ‘this is a grayscale printer’), and vice versa (accidentally setting a color printer as ‘this is a grayscale printer’ - which will result in color jobs being printed, and PaperCut counting them as grayscale).
* Paper jams, while rare, may cause undercounts or overcounts depending on how the printer behaves, e.g. does it reprint the job or not. This can be reduced by implementing [[https://www.papercut.com/products/ng/manual/ch-printer-mgmt-hwcheck.html |hardware page checks]]
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* Moving/replacing physical devices - the physical device counter will then differ from the set of jobs being reported that went through the server's print queue associated with the (now replaced) device.
January 02, 2018, at 06:16 PM by timg - Tidied up
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* Have also documented where large page sizes 11x17 will be counted as two pages for billing and tracked as one page by PaperCut.
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* Depending on the device type, some large page sizes (e.g.) 11x17 will be counted as two 'clicks' on the actual device for billing purposes. However in PaperCut it will still be counted as one (large) page.
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* Have also documented where large page sizes 11x17 will be counted as two pages for billing and tracked as one page by PaperCut.
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* Technician / admin device reports (e.g. congifiguration reports, meter count reports, etc)
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* Technician / admin device reports (e.g. configuration reports, meter count reports, etc)
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[-Keywords: device meters, billing meters, charging meters, billing reports, MFP, MFD -]
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[-Keywords: device meters, billing meters, charging meters, billing reports, MFP, MFD, invoice, reconcile, page count, incorrect -]
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The reasons for differences between the meters and PaperCut are explained below.
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The reasons for differences between the meters and PaperCut counts are explained below.
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However there are some types of usage that may not be included in reports in PaperCut, because they are not performed by individual users.  These include:
to:
However, there are some types of usage that may not be tracked by PaperCut because they are not performed by individual users which include:
May 07, 2013, at 11:06 PM by 75.103.14.26 - added another reason for page /meter count discrepancies
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* When print jobs are cancelled at the printer/MFP (after PaperCut has recorded the job at the print queue).  This can be reduced by implementing hardware page checks - see [[https://www.papercut.com/products/ng/manual/ch-printer-mgmt-hwcheck.html | here]]
to:
* When print jobs are cancelled at the printer/MFP (after PaperCut has recorded the job at the print queue).  This can be reduced by implementing hardware page checks - see [[https://www.papercut.com/products/ng/manual/ch-printer-mgmt-hwcheck.html | here]]
* When PaperCut On Demand User Creation is configured to not add the user and allow printing.
May 03, 2013, at 04:25 PM by 75.103.14.26 - removed duplicate sentence, clarified points
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We have analyzed data from a number of customer sites, and have found there is typically less than 1 or 2 percent difference between these counters.  At a number of customer sites where this data has been analyzed we have found there is typically less than 1 or 2 percent difference.  The precise differences will depend on how the devices are used.

The reasons for differences between the meters and PaperCut and these
are explained below.
to:
We have analyzed data from a number of customer sites, and have found there is typically less than 1 or 2 percent difference between these counters.  The precise differences will depend on how the devices are used.

The reasons for differences between the meters and PaperCut
are explained below.
Changed line 20 from:
* When jobs are cancelled at the printer/MFP (after PaperCut has recorded the job).  This can be reduced by implementing hardware page checks - see [[https://www.papercut.com/products/ng/manual/ch-printer-mgmt-hwcheck.html | here]]
to:
* When print jobs are cancelled at the printer/MFP (after PaperCut has recorded the job at the print queue).  This can be reduced by implementing hardware page checks - see [[https://www.papercut.com/products/ng/manual/ch-printer-mgmt-hwcheck.html | here]]
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* Rare error events such as a power failure or system failure leading to missed event reporting.
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* Technician / admin device reported (e.g. congifiguration reports, meter count reports, etc)
to:
* Technician / admin device reports (e.g. congifiguration reports, meter count reports, etc)
May 03, 2013, at 02:36 AM by Jason - paper jams
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* Paper jams, while rare, may cause undercounts or overcounts depending on how the printer behaves, e.g. does it reprint the job or not. This can be reduced by implementing hardware page checks as above.
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PaperCut is an end-user tracking and charging system as opposed to a meter collection and device billing system.  Hence our objective is to track usage of MFPs and printers by users.  When comparing the device meter/billing reports with the logs from PaperCut there usually will not be a perfect match. 
to:
PaperCut is an end-user tracking and charging system as opposed to a meter collection and device billing system.  Hence our objective is to track usage of MFPs and printers by users.  When comparing the device meter/billing reports with the logs from PaperCut there usually is not a perfect match. 
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(:title Comparing Device Meters to PaperCut Logs:)

PaperCut is an end-user tracking and charging system as opposed to a meter collection and device billing system.  Hence our objective is to track usage of MFPs and printers by users.  When comparing the device meter/billing reports with the logs from PaperCut there usually will not be a perfect match.  At a number of customer sites where this data has been analyzed we have found there is typically less than 1 or 2 percent difference.   The precise differences will depend on how the devices are used.

There are a number of different reasons for differences and this is
explained below.
to:
(:title Comparing Device Meters Counts to PaperCut Logs:)

PaperCut is an end-user tracking and charging system as opposed to a meter collection and device billing system.  Hence our objective is to track usage of MFPs and printers by users.  When comparing the device meter/billing reports with the logs from PaperCut there usually will not be a perfect match. 

We have analyzed data from a number of customer sites, and have found there is typically less than 1 or 2 percent difference between these counters.
  At a number of customer sites where this data has been analyzed we have found there is typically less than 1 or 2 percent difference.  The precise differences will depend on how the devices are used.

The reasons for differences between the meters and PaperCut and these are
explained below.
Added lines 1-25:
(:title Comparing Device Meters to PaperCut Logs:)

PaperCut is an end-user tracking and charging system as opposed to a meter collection and device billing system.  Hence our objective is to track usage of MFPs and printers by users.  When comparing the device meter/billing reports with the logs from PaperCut there usually will not be a perfect match.  At a number of customer sites where this data has been analyzed we have found there is typically less than 1 or 2 percent difference.  The precise differences will depend on how the devices are used.

There are a number of different reasons for differences and this is explained below.

PaperCut tracks usage performed by users, including:
* Network printing from workstations
* Off-the-glass MFP usage of copying, scanning and faxing (when using PaperCut MF).

However there are some types of usage that may not be included in reports in PaperCut, because they are not performed by individual users.  These include:
* Technician / admin device reported (e.g. congifiguration reports, meter count reports, etc)
* Inbound fax prints
* Fax transmission reports.

Other reasons for differences can include:
* Prints that are sent to the printer directly (not via a print server PaperCut is monitoring).  This can be avoided by locking access to direct printing - see [[PreventingDirectPrinting | here]]
* When jobs are cancelled at the printer/MFP (after PaperCut has recorded the job).  This can be reduced by implementing hardware page checks - see [[https://www.papercut.com/products/ng/manual/ch-printer-mgmt-hwcheck.html | here]]
* Periods where PaperCut is not monitoring the device usage. e.g. if the device is being serviced, or PaperCut is disabled temporarily.
* PaperCut miscounting the number of pages, color or duplex in a print job.  If you find cases of these please report them to us to be resolved - see [[ReportingProblems | here]].

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''Categories:'' [[Category.TipsAndTricks|+]], [[Category.Printers|+]]
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[-Keywords: device meters, billing meters, charging meters, billing reports, MFP, MFD -]

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Article last modified on February 08, 2018, at 02:40 AM
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