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PRODUCT MANUALS

PaperCut Pocket and Hive manual

PRODUCTS FEATURED

Managing user access codes

When users receive an invitation to start printing with PaperCut Hive, we generate a unique 6-digit alpha-numerical access code for them. This access code is included in the invite email and can be used for:

  • Logging into the embedded software on a compatible MFD (PaperCut Hive only).
  • Registering a swipe card at an MFD (PaperCut Hive only).
Sample invitation email showing access code and QR code in PaperCut Pocket or Hive
A screenshot from the user printing invitation email which is generated by an administrator showing an example access code.

Viewing a user’s access code

If a user has forgotten their access code, a PaperCut Hive administrator has permission to view the current code in the admin interface.

  1. From the PaperCut Pocket or Hive admin interface, click on Users.
  2. Click on the card for the user whose access code you wish to view. (The right-hand panel should open.)
  3. Select the User Access tab.
  4. The access code is hidden by default. Click on the eye icon to view the code.
View a user's access code in PaperCut Pocket or Hive
View a user’s access code.

Changing or generating a new access code

If a user’s access code becomes compromised and needs to be reset, or you wish to set it to a specific code, this can be done by a PaperCut Hive administrator.

  1. From the PaperCut Pocket or Hive admin interface, click on Users.
  2. Click on the card for the user whose access code you wish to view. (The right-hand panel should open.)
  3. Select the User Access tab.
  4. Click on Change access code.
  5. Update the user’s access code.
    • If you wish to use a specific code, override the existing entry.
    • If you want the system to generate a new code at random, select generate random.
  6. Click Save and email.
Change or randomly generate a new access code in PaperCut Pocket or Hive
Change or randomly generate a new access code.

Users requesting an access code reminder

If a user would like to be reminded of their access code, as well as asking an administrator to tell them, they can also request a reminder email from the login screen of an MFD running our embedded software.

The below steps are designed to be followed by a user.

  1. On the screen of the MFD, select Forgotten your access code? Resend it to your email.
Request an access code reminder from our embedded app in PaperCut Pocket or Hive
Request an access code reminder from the embedded app.
  1. Enter your email address.
  2. Tap Send request.
  3. An email with your access code will arrive in your inbox shortly.

Access codes - frequently asked questions (FAQs)

Can I change my user's access codes in bulk?
Currently, we only support the ability to change user access codes individually. We’d be keen to hear from customers who would benefit from changing access codes in bulk, so please reach out if you would like this feature.
Can I change the format of the access codes?
Access codes are a 6-digit alpha-numerical code. This is a hard-coded format. If you would like to see other formats added in the future, please reach out and let us know.
Can users change their access code?
Access codes can only be changed by an administrator. If you have a use case that would benefit from giving users access to change their code, please let us know.

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