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Deploy PaperCut Hive and Pocket using Microsoft Intune (Windows)

This page applies to:

Last updated January 30, 2026

It’s easy to deploy the PaperCut Hive and PaperCut Pocket client (edge node) and print client to Windows computers managed by Microsoft Intune .

This page describes how to get the .intunewin package from the Add-ons area of the admin console, and all the necessary steps to deploy the software to your users.

Deploying the PaperCut Hive or Pocket software to end-user computers

1. Enable the Microsoft Intune Add-on

  1. From the PaperCut Hive or Pocket admin console, in the left menu select Add-ons.

  2. Select the All Add-ons tab.

  3. Locate the Desktop App deployment with Microsoft Intune card and click Learn More.

    Screenshot of the Microsoft Intune Add-on
    Screenshot of the modal that is displayed when you select

  4. Read the Important legal information.

  5. Click Add to enable this add-on for your organization. The Review authorizations popup is displayed.

    Screenshot of the Review authorizations popup, showing four bullet points and an

  6. Select the I agree that: check box and click Agree. The Microsoft Intune > Status panel is displayed.

2. Download the Microsoft Intune deployment package

The Intune deployment package contains two components:

  • The system component includes print infrastructure (the edge node) and is used to manage printer queues.

  • The user component is used to manage the user identity.

On the Microsoft Intune Setup instructions panel:

  1. Select the Setup instructions tab, then select Download Intune Package. The papercut-hive.intunewin file is downloaded.

  2. Save the file ready to use in the next step.

  3. Keep the panel open. You'll need to copy details from here as part of setting up Intune below.

3. Install and set up the system component

Follow these steps to set up and deploy the Intune system component in the Microsoft Intune admin center.

  1. Sign in to Intune.

    • If you’ve created an Intune Trial subscription, sign in as Global administrator, which is the account you created the subscription with.

    • Otherwise, sign in as an Intune Service administrator.

  2. Select Apps > All apps > Create. The Select app type panel is displayed.

  3. For App type, select Windows App (Win32), then click Select. The Add App page is displayed.

  4. In the App information tab, upload the papercut-hive.intunewin file (that you saved earlier), then click OK.

  5. Enter these details:

    • Name: PaperCut Hive Edge Node

    • Description: PaperCut Hive Edge Node

    • Publisher: PaperCut Software

    Note: The remaining fields are optional.
    Microsoft Intune admin center, Add App page, App information tab showing the required fields filled out

  6. Click Next. The Program tab is displayed.

  7. Go to the PaperCut Hive or Pocket Microsoft Intune Setup Instructions panel, copy the Install command, then paste it into the Intune Program tab > Install command field.
    Note: The command looks something like papercut-hive.exe /VERYSILENT /systemkey="DfMVfdfafafdsafdsafdasfWQSXZxWZ").

  8. Copy the Uninstall command below, then paste it into the Intune Program tab > Uninstall command field.
    "C:\Program Files\PaperCut Hive\unins000.exe" /VERYSILENT
    Screenshot of the Intune Add App page, Program tab, with Install and Uninstall command fields completed

  9. For Allow available uninstall, keep the default of Yes.

  10. For Install behavior, select System, then click Next. The Requirements tab is displayed.

  11. For Check operating system architecture, select Yes. Specify the systems the ap can be install on, then select:

    • Install on x64 system

    • Install on ARM64 system.

  12. Under Minimum Operating System, select Windows 10 1607.
    Screenshot of the Microsoft Intune, Add App page, Requirements tab showing the Yes option selected, and the Intsall on x64 and ARM64 options selected.

  13. Click Next. The Detection rules tab is displayed.

  14. In the Rules format field, select Manually configure detection rules, then click Add. The Detection rule panel is displayed.

  15. For Rule type, select File.

  16. Complete the Path and File or folder fields with the following:

    Path: C:\Program Files\PaperCut Hive

    File or folder: pc-edgenode-service.exe

    Screenshot of the Intune, Add App, Detection rule panel

  17. In the Detection method field, select File or folder exists.

  18. For Associated with a 32-bit app on 64-bit clients, keep the default of No, then click OK.

  19. Click Next three times to skip the Dependencies and the Supersedence tabs. The Assignments tab is displayed.

  20. Select the group/users you want to deploy the PaperCut Hive or Pocket application to.

  21. Click Next, then on the Review + create tab, review the values and settings you entered.

  22. When you are done, click Create to add the app to Intune.

4. Install and set up the user component

These are the same steps as for the system component above, but with changes for the Install/Uninstall commands, and the Path and File or folder details.

  1. In Microsoft Intune, select Apps > All apps > Create. The Select app type panel is displayed.

  2. For App type, select Windows App (Win32), then click Select. The Add App page is displayed.

  3. In the App information tab, upload the papercut-hive.intunewin file (that you saved earlier), then click OK.

  4. In App Information, enter these details:

    • Name: PaperCut Hive Edge Node

    • Description: PaperCut Hive Edge Node

    • Publisher: PaperCut Software

    Note: The remaining fields are optional.
    Microsoft Intune admin center, Add App page, App information tab showing the required fields filled out

  5. Click Next. The Program tab is displayed.

  6. Go to the PaperCut Hive or Pocket Microsoft Intune Setup Instructions panel, copy the Install command, then paste it into the Intune Program tab > Install command field.
    Note: The command looks something like papercut-hive.exe /VERYSILENT /CURRENTUSER /userkey="ffef3324323e23cssdcsadasdasdasdsasa" /orgId="abcde1231"

  7. Copy the Uninstall command, then paste it into the Intune Program tab > Uninstall command field.
    "%localappdata%\Programs\PaperCut Hive\unins000.exe" /VERYSILENT

  8. For Allow available uninstall, keep the default of Yes.

  9. For Install behavior, select System, then click Next. The Requirements tab is displayed.

  10. For Check operating system architecture, select Yes. Specify the systems the ap can be install on, then select:

    • Install on x64 system

    • Install on ARM64 system.

  11. Under Minimum Operating System, select Windows 10 1607.
    Screenshot of the Microsoft Intune, Add App page, Requirements tab showing the Yes option selected, and the Intsall on x64 and ARM64 options selected.

  12. Click Next. The Detection rules tab is displayed.

  13. In the Rules format field, select Manually configure detection rules, then click Add. The Detection rules panel is displayed.

  14. For Rule type, select File.

  15. Complete the Path and File or folder fields with the following.

    Path: %localappdata%\Programs\PaperCut Hive

    File or folder: pc-print-client-service.exe

  16. For Detection method, select File or folder exists.

  17. For Associated with a 32-bit app on 64-bit clients, keep the default of No, then click OK.

  18. Click Next three times to skip the Dependencies and the Supersedence tabs. The Assignments tab is displayed.

  19. Select the group/users you want to deploy the PaperCut Hive or Pocket application to.

  20. Click Next, then on the Review + create tab, review the values and settings you entered.

  21. When you are done, click Create to add the app to Intune.

That’s it! Your Add-on is now active.

Post-deployment checks

Check both services are running. In a sample Windows computer:

  1. In Task Manager, check the pc-edgenode-service is running.
    The Windows PC requires this service to perform Edge Mesh activities such as receiving, replicating, or printing jobs if the PaperCut Cloud Service calls upon it.
  2. In Task Manager, check that pc-print-client-service.exe is running.
    This is the print client needed to link the end-user to PaperCut Pocket or Hive and submit jobs via the PaperCut Printer. This process must be running in memory. It provides the functions the user needs to print jobs via the PaperCut Printer.

Check clients exist by viewing them in the admin console:

  1. In the PaperCut Hive or Pocket Admin Console, in the main menu, select Edge Mesh.
  2. Search for specific clients to confirm that the deployment worked.

Managing PaperCut Hive and Pocket client upgrades

After you deploy the PaperCut Hive or Pocket client to users, the client will automatically check for important updates and upgrade itself. Even though the client will automatically update, it is good practice to update the PaperCut package in Microsoft Intune from time to time.

To see what PaperCut updates are available, read the PaperCut Pocket / Hive release notes .

Location of logs

If the client services don’t successfully start, you can find log files at the following locations:

  • Edge node and setup logs:
    C:\Program Files\PaperCut Hive\data\logs or C:\Program Files\PaperCut Pocket\data\logs
  • Print client logs:
    %AppData%\Local\Programs\PaperCut Hive\data\logs or %AppData%\Local\Programs\PaperCut Pocket\data\logs
  • Print client setup logs:
    • %AppData%\Local\Programs\PaperCut Hive\data\logs or %AppData%\Local\Programs\PaperCut Pocket\data\logs
    • %AppData%\Local\Temp

Please contact your PaperCut reseller and provide copies of the logs.

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