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Troubleshooting Scan to Cloud Storage

Notification of failed scans

If a Scan to Cloud Storage job fails to reach its destination and you have configured scanning notifications, then the initiating user is notified that the transmission has failed.

If a scan fails to reach the PaperCut MF Cloud Storage service, PaperCut MF will retry sending it. If after the configured retry period (default approximately 10 minutes) the scan still cannot be stored, the user will receive an email letting them know that it has failed.


Scan files are securely deleted when they are either:

  • successfully delivered

  • cannot be delivered within 24 hours.


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