Unable to Add a Printer

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Q: My printer is listed on my server. Why canít I add my printer to PaperCut?

PaperCut can track printing on almost any standard printer setup under Windows - that is printers listed under Start→Settings→Printers on the server where PaperCut is installed. If PaperCut will not let you add a printer to its charging list, this usually indicates that the printer is not locally hosted. There are two ways to add a printer to a system/server:

  1. As a local printer
  2. As a network printer

Local printers may also include networked printers, such those with their own network cards, as well as printers physically connected printers attached via LPT or USB.

Network printers refer to printers hosted on another systems/servers and map to the other server with a name like \\server\printername.

PaperCut needs to intercept the print job in the queue and hence can only monitor local hosted printers. Network administrators should ensure that all monitored printers are installed as local printers on a PaperCut Primary or Secondary server. We recommend printers with a built-in Ethernet card for direct network connection. The simplest way to add a networked printer is as follows:

1. Log on to the server running the PaperCut software as Administrator.
2. Open Printers and Faxes via Start→Settings→Printers
3. Double-click Add Printer to open the Add Printer Wizard, and then click Next.
4. Click Local printer attached to this computer, clear the Automatically detect and install my Plug and Play printer check box, and then click Next.
5. Click Create a new port, and then click Standard TCP/IP Port.
6. Click Next to run the Add Standard TCP/IP Printer Port Wizard.
7. Follow the instructions on the screen to finish installing the TCP/IP printer.

If the printer is connected to a remote workstation, the printer will first need to be “captured” on the server. This process is detailed at LocalPrinters and address in the PaperCut User Guide - Appendix II.


Categories: Printers, Troubleshooting


Keywords: queue, new printer, missing

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Article last modified on November 20, 2008, at 05:08 PM
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