Unable to Add a Printer
Q: My printer is listed on my server. Why can’t I add my printer to PaperCut?
PaperCut can track printing on almost any standard printer setup under Windows - that is printers listed under Start→Settings→Printers on the server where PaperCut is installed. If PaperCut will not let you add a printer to its charging list, this usually indicates that the printer is not locally hosted. There are two ways to add a printer to a system/server:
- As a local printer
- As a network printer
Local printers may also include networked printers, such those with their own network cards, as well as printers physically connected printers attached via LPT or USB.
Network printers refer to printers hosted on another systems/servers and map to the other server with a name like
PaperCut needs to intercept the print job in the queue and hence can only monitor local hosted printers. Network administrators should ensure that all monitored printers are installed as local printers on a PaperCut Primary or Secondary server. We recommend printers with a built-in Ethernet card for direct network connection. The simplest way to add a networked printer is as follows:
If the printer is connected to a remote workstation, the printer will first need to be “captured” on the server. This process is detailed at LocalPrinters and address in the PaperCut User Guide - Appendix II.
Keywords: queue, new printer, missing