KB Home | How do I find the list of active User Clients?
In Dashboard, we display the number of active clients, however we do not display the details of those active Clients. This information is sometimes helpful for Administrators to track down issues on their site. This can also provide information about who has it installed and who doesn’t. It provides them some visibility into their network.
There are two options available to retrieve this information:
Netstat is about the best way to see who has a connection open. Most clients will use ports 9191 and 9192.
‘netstat -na | find “9191”’
The PaperCut server and client have a keep-alive every minute. More information about this is available here.
If the client does not respond, its connection is closed.
Another way to check for the PaperCut client is using Advanced print scripting. A print script could be written for each printer. It could be added to one printer and then copied to other printers.
A script like this will write an entry to the Application log for every print job: (See screenshot below)
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.