'ditto: can't get real path for source' Error

KB Home   |   'ditto: can't get real path for source' Error

‘ditto: can’t get real path for source’ Error when running macOS client.


We’ve seen this error happen occasionally on macOS when installing the User Client.

e.g. ditto: can't get real path for source '/private/var/folders/dm/cfhh5brd4s76tfbh_sbj67m00000gr/T/AppTranslocation/04BD8C79-DE8B-4036-9CD6-EE2DA161F7A8/d/client-local-install.app//../PCClient.app’

This sometimes happens if you try to run the PaperCut Client from somewhere other than the Applications folder, like a file share or the downloads folder.

The quick fix is to make sure that the app is copied to the Applications folder before it is run.


Still have questions?

Let us know! We love chatting about what’s going on under the hood. Feel free to leave a comment below or visit our Support Portal for further assistance.


Categories: Troubleshooting, User Client Tool


Keywords: macOS, client, ditto, script

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on March 27, 2019, at 05:13 AM
Printable View   |   Article History   |   Edit Article