Obtaining debug logs from Canon Multi-Function Devices
KB Home | Obtaining debug logs from Canon Multi-Function Devices
Canon devices can produce a detailed text log of activity. The log allows our developers to inspect the internal workings of the PaperCut application and pinpoint the cause of problems. Obtaining this log is required if requested by the PaperCut Support team.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.