Changing the job timeout in hold/release queues

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When jobs are left held in a hold/release queue (e.g. release station) for a long time they are eventually deleted. By default the timeout period prior to v11.4 was set to 30 minutes, but based on a 2011 survey of our customer base we have increased the default timeout of jobs in hold/release queues. The default value differs between education and commercial/professional sites (2 hours for education, 4 hours for commercial/professional). The timeout is configurable but the default is a good compromise between user convenience and environmental savings. The new default only affects new installations. The period can be changed via:

Options → General → Hold/Release Queues → Delete held jobs if not released after.

This setting also applies to jobs in a secure print release environment or Find Me (Follow Me) printing setup using global virtual print queues.

If you’re running 15.1 or later, you can now also set this on a per-job / per-group / per-printer (and more!) basis using Print Scripts:

  • Example recipe under Printers → [select your printer] → Scripting → Import Recipe → Adjust Hold/Release Queue timeout for selected group
  • Demonstrates the new ‘actions.job.setHoldReleaseTimeout’ script action as documented in the Print Script API Documentation

In versions prior to 8.0, the timeout period can be changed as follows:

  1. From the administration interface, navigate to Options → Config editor (advanced)
  2. Enter release-station.job-expiry-mins in the quick find box.
  3. The config option with this value should be displayed in the table below. Change this value to the number of minutes that jobs are held in the release station before being deleted.
  4. Press Update

Categories: Administration


Keywords: abandon, abandoned, delete, disappear, expire, expiration, gone, remove, timeout, hold time, release time

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Article last modified on July 08, 2015, at 08:07 PM
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