Capturing Spool Files for Mobility Print

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April 26, 2019, at 03:25 PM by Chris King - Undo
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In addition to spool files, another thing that can really help us diagnose issues with Mobility Print are the Mobility Print Logs. The following article explains how to grab these logs, and if they can be included in any response you send to the Support Team that would be awesome! Mobility Logs

April 26, 2019, at 03:23 PM by Chris King - Added info about Mobility Logs
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In addition to spool files, another thing that can really help us diagnose issues with Mobility Print are the Mobility Print Logs. The following article explains how to grab these logs, and if they can be included in any response you send to the Support Team that would be awesome! Mobility Logs

November 15, 2018, at 02:30 AM by peterf - Added a mention of how long the spool files should remain collectible
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NOTE: These files will remain available for up to one hour after the print was submitted.
November 08, 2018, at 07:27 PM by B - spelling fix
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4. Send this to support along with a copy of the Mobiltity Print logs so that we can see a full picture of the issue (click in the top right of the Mobility Print admin interface, then select Download Logs.)
to:
4. Send this to support along with a copy of the Mobility Print logs so that we can see a full picture of the issue (click in the top right of the Mobility Print admin interface, then select Download Logs.)
July 12, 2018, at 05:36 AM by Mel Zouzoulas - re-created this KB without the double URL
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(:title Capturing Spool Files for Mobility Print:)

The steps below describe how to capture spool files as it passes through Mobility Print. These steps can be used on a Server running Mobility Print with Windows Server, Linux, and MacOS.

1. Recreate the issue by printing a document via Mobility Print that demonstrates the problem.
2. On the Mobility Print server, navigate to where Mobility Print is installed [app-path]/PaperCut Mobility Print/data/spool and locate the three files are generated for print each job:
  • job content in PDL (*.pdl)
  • print job options/instructions (*.ticket.toml)
  • printing state for the job (*.info.toml)
3. Zip the whole folder.
4. Send this to support along with a copy of the Mobiltity Print logs so that we can see a full picture of the issue (click in the top right of the Mobility Print admin interface, then select Download Logs.)

Note the following information:

  • Date/time the problem occurred
  • IP address of the Mobility Print Server
  • IP address of the device you are printing from
  • Username
  • Name of any printed documents

For more information about Mobility Print, check out the Mobility Print Help Center.


Categories: Mobility Print

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Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on April 26, 2019, at 03:25 PM
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