How to quickly add or remove credit from users

“Help! I’m a PaperCut Administrator, and I’ve forgotten how to add or remove credit for a single user!”

Luckily it’s easy and can be done in 5 steps!

  1. Login to the PaperCut NG/MF Admin interface.
  2. Click the Users tab on the left side of the page.
  3. Select the desired user whose balance you want to change.
  4. Scroll to the Account Details section and in the Balance box enter the desired balance.
  5. Now scroll to the bottom of the page and click Apply.

The user’s account is now updated with the correct credit!

Can I use the balance adjustment instead?

Yes, you absolutely can, both methods will show in the Audit Log as balance updates. The important thing to remember is that when using the adjust method you must know the number you need to add or subtract in order to achieve the desired balance. Don’t forget if you want to remove credit you must put a negative (-) in front of the figure you wish to adjust the credit by.

Is there anything else I need to know?

Only that if the user’s balance is bracketed () then this indicates they are in a negative balance. If you don’t want users to print whilst in a negative balance you can check the option for Restricted which will prevent them from printing if their balance falls below 0.

If you want to know more about Restricted and Unrestricted users take a look at our guide here.

Finally, if you want to know how to perform these actions across multiple users then head on over to our PaperCut Manual page, Bulk User Actions.

Still have questions?

Let us know! We love chatting about what’s going on under the hood. Feel free to leave a comment below or visit our Support Portal for further assistance.


Categories: How-to Articles, User Management


Keywords: add, remove, credit, users, money, change

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