Common LDAP Errors

KB Home   |   Common LDAP Errors

LDAP can be used by PaperCut for user authentication and for retrieving user and groups lists. It is the most common alternative to Microsoft’s Active Directory.

This article describes common LDAP errors and provides suggested solutions.


This error indicates that the “admin” authentication details entered in PaperCut LDAP settings are not valid. Possible causes for this error are:

  • The admin password is incorrect
  • The admin DN is not a valid user

Please verify that the admin DN and admin password are configured correctly in the Options→User/Group Sync screen. For more information see the LDAP section of the manual.

Categories: Troubleshooting, Errors


Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on September 22, 2008, at 02:01 AM
Printable View   |   Article History   |   Edit Article