Common Global Print Driver Questions

We’re starting to field more and more questions about Global Print Driver. Here is a collection of the most frequently asked questions:

Q What is the PaperCut Global Print Driver?

The PaperCut Global Print Driver is a driver that we’ve built to help enable Find-Me Printing and Load Balancing for environments that have printers and copiers from many different brands. It is a standards compliant PostScript driver developed to produce PostScript output that is as widely compatible as possible. It’s specifically designed to work alongside PaperCut to facilitate cross vendor printing.

If vendor specific extensions are required to achieve functionality, the PaperCut server software works transparently in conjunction with the driver to apply these extensions to each job. This is done in the background using in-built Print Description Language (PDL) transforms.

The PaperCut Global Print Driver is signed, is available for Windows print environments, and is compatible with both 32-bit and 64-bit clients.

Q Where do I get the PaperCut Global Print Driver and how do I install it?

The PaperCut Global Print Driver is included with the installation of PaperCut. The files can be found in [application-directory]\providers\print\drivers\global\win\ (on a 64-bit server running PaperCut MF, this path would be C:\Program Files\PaperCut MF\Providers\Print\drivers\global\win).

To install the driver, just log onto your PaperCut server and follow these instructions.

Q How does the PaperCut Global Print Driver compare to “universal” drivers?

The PaperCut Global Print Driver should not be confused with “universal drivers” offered by leading printer manufacturers. Manufacturer universal drivers are designed to work with multiple models across a single brand. PaperCut’s Global Print Driver works across both multiple models and multiple brands.

Q Do I have to use the PaperCut Global Print Driver with PaperCut?

Nope. The PaperCut Global Print Driver is a good choice for many print environments, but it is not mandatory. In fact, if you have a fairly homogenous fleet of printers (mostly from one printer manufacturer, or one model of printer) you might prefer using that manufacturer’s or model’s driver or instead to get the most out of your hardware.

Q Is there a version of the PaperCut Global Print Driver for macOS or Linux?

At this time, the the PaperCut Global Print driver is available for Microsoft Windows. For macOS and Linux environments we recommend the “Generic PostScript Driver” included within these platforms instead. PaperCut’s server software is designed to use the output of the generic driver and complement it with adaptive transforms, to give maximum compatibility with a wide range of popular printer brands.

Q What are the printing options that PaperCut Global Print Driver provides?

GPD supports all the main options: color, grayscale, duplex, paper size and tray selection. As of version 18.3.3 of PaperCut MF and PaperCut NG, the Global Print Driver now also supports stapling when used in conjunction with certain vendor drivers. Our plan is to extend support to other common printing options, and we would welcome your feedback to help us in prioritizing these options.

Q Why are some driver options missing in the user interface?

The PaperCut Global Print Driver uses the Windows PostScript UI component which behaves differently dependent on the “Enable advanced printing features” setting. This is consistent with other print drivers that use the same UI component as documented in the video below.

Q Why is my tray selection not working as expected when using GPD?

If the tray selection is not working, please email us at support@papercut.com and include all the information requested in this KB article: https://www.papercut.com/kb/Main/TroubleshootingGlobalPrintDriver

Q When I select Duplex, the job still comes out simplex when using Global Print Driver?

If the duplex option is not working, please email us at support@papercut.com and include all the information requested in this KB article: https://www.papercut.com/kb/Main/TroubleshootingGlobalPrintDriver

Q Can I use Global Print Driver on my destination queues rather than using the vendor specific print driver?

Yes you can. However, you would lose some of the advanced printing options that the vendor driver provides. So, we would recommend to still use the vendor specific print driver on the destination queues.

Q Will I need to set up PostScript Driver on my destination queues when using PaperCut Global Print Driver?

Yes. Devices connected to Global Print Driver must support PostScript (Other print languages are in development).

Q When setting up Find-me printing with Global Print Driver on my virtual queue, will I need to set the same driver on all my destination queues?

No. We recommend using vendor specific PostScript drivers on the destination queues. PaperCut server applies in-built Print Description Language (PDL) transforms to work with the vendor drivers.

Q How easy is it to write my own transform?

PDL Transforms is an advanced PaperCut feature. Understanding of printer description languages, and a basic knowledge of scripting are required to write these transforms. A transform is a process that defines how to convert an input into a different output. In PaperCut, transforms are defined as simple scripts.

Detailed information about this is here.

If you have questions, please feel free to email us and we would love to work with you & help you understand this space.

Q Will this slow down my printing, especially if transforms are used?

If no transforms are applied, there should no change in the print workflow & the performance.

When the transforms are applied, there might be a small delay as the spool file needs to be analyzed and transformed to be printed on the destination printer.

Q Why do Word documents containing colored external images printed with Global Print Driver Black&White option sometimes come out in color?

The external color image is represented as separate code when printing and is not converted to Black&White for any PostScript printer driver. Printer drivers targeted for particular devices have a per-document Color | Black&White setting and they use this to tell the destination printer to print in Black&White. The Global Print Driver is device independent and does not have any such device specific options.

If you find this happening, request a PDL transform from PaperCut Support. The transform should be able to add the same per-document Black&White setting as the device specific driver so that the printing will be black and white. You will need to give PaperCut Support details of the PostScript printer driver which prints correctly in black&white for your printer.

Please note that if you use a PDL transform, even though the document gets printed in black and white, PaperCut will still report it as color. To adjust this, you can use hardware checks.

More information

Still have questions?

Let us know! We love chatting about what’s going on under the hood. Feel free to leave a comment below or visit our Support Portal for further assistance.


Categories: FAQ, Print Queues


Keywords: GPD, Cross Vendor Printing, Find-me printing, Print Driver Language, PDL Transforms

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