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Customize the User Client

This page applies to:

The User Client program (sometimes called pc-client.exe or displays a small window highlighting the current logged in user’s current account balance. This window contains two links and has other elements such as logos and background colors. You can tailor the visual design of these pages to make them fit into the look and feel of your internet or intranet site.

For example:

  • Changing or updating the link in the balance window. Some suggestions include linking to your organization’s website or intranet site, or linking to a page containing your organization’s network usage policy.
  • Changing the background color of the window and the logo, to suit your organization’s branding.
  • Changing other elements of the user client windows.
  1. Click the Options tab. The General page is displayed.

  2. In the Client software area, select the Change link on client software check box.

    Customizing the user client link

  3. Enter a Destination URL pointing to your new destination. The link should be a complete URL including the http:// component. e.g.

  4. Under Link text enter the text to be displayed. e.g. Print Policy.

  5. Click Apply.

The next time the User Client is started on one of the workstations, the new link is displayed.

Change the branding of the User Client

  1. Click the Options tab. The General page is displayed.

  2. Scroll to the Client software > Balance window section.

    Customizing the user client link

  3. To change the background color, in Background color, enter the hexadecimal value #RRGGBB of the required color. e.g. for green, enter #00ae5b.

  4. To change the logo, click Choose File next to Logo; then locate the logo image file. The image must be in PNG format and for best results should be sized 64px x 64px.

  5. Click Apply.

The next time the User Client is started on one of the workstations, the new branding is displayed.

Change other elements of the balance window

There are other configuration keys that allow an administrator to customize the User Client for their organization. The table below outlines all of the client customization config keys available. You can update the value of these config keys using the Advanced Config Editor

User Client customization config keys

Config nameDescription whether the link at the top of the User Client is displayed. To display, set the value to Y. To hide, set the value to N. whether the "Details" link that points to the user web interface is displayed. To display the link set the value to Y, to hide set the value to N. whether to show the document cost to the user in print popup notifications. To show the cost set the value to Y, to hide set the value to N.
client.config.default-advanced-tabThe default tab to display when a user is configured with advanced account selection. Values: DEFAULT (All Accounts), ALL (All Accounts), PREFERRED (Preferred List), RECENT (Recent Selections)

Change the user client to use a dialog box for messages instead of balloon tips

For Windows operating systems only:

The message (e.g. low quota, print job pending release, etc.) displays in the client as Windows task tray balloon items. We agree this is a little small at times, however this is “the way Windows works” and we don’t have much control over this.

Instead, you can force the client to use popup dialog boxes, which can be a little more “in your face”. This can be done on an individual system when the client tool is installed locally, or for all systems by modifying the version of the client available on the network share.

To force standard dialogs, you can use the  user client option  called disable-balloon-tips. This option can also be set by adding a disable-balloon-tips=Y line (or uncommenting the existing line) to the client file located at [app-path]/client/win/.

An alternate option (advanced) is to enable this with the pc-client.exe start command-line option —disable-balloon-tips (e.g. place in your startup script or Group Policy start command).

Restart the client tool(s) and send a test notification. The notification should now appear in a standard dialog instead of a balloon tip.

Change text items in the Print Job Notification window

It’s also possible to change the text in the Print Job Notification window of the user client software. The main reason for changing the text is the need to use organization-specific terminology (e.g. shared account may be referred to as a cost center, department, project or matter).

A set of options is defined in the file located in the client directory

For example on the server:

  • Windows: [app-path]\client\win\
  • Linux: [app-path]\client\linux\
  • Mac: [app-path]\client\mac\\Contents\Resources\

or on locally installed clients:

  • [client-install-path]\

To enable these options, copy them to your file and remove the # from the start of the relevant lines. You can then change the text as needed.

For example, changing the line from:

#account-from-list-text=Charge to shared account


account-from-list-text=Charge to a cost center

will make the Print Job Notification window look like this after the client is restarted:

The full list is below, but check your local file for what is available in your specific version of PaperCut NG/MF:

# The following options define the text to display in client windows.  These
# can be useful if you wish to customize the text to suit your environment.
#account-from-list-allocate-text=Allocate to shared account
#account-from-list-text=Charge to shared account
#account-pin-text=PIN / Code
#account-with-pin-allocate-text=Allocate to shared account using PIN / Code
#account-with-pin-text=Charge to shared account using PIN / Code
#auth-description-text=Your login credentials are required for printer access.
#auth-id-number-text=ID Number:
#identity-description-text=Your login credentials are required for printer access.
#identity-detailed-text=Please log in using your network username and password to confirm your identity.
#no-accounts-text=No shared accounts available
#other-user-account-text=Perform print as user
#personal-account-text=Charge to my personal account
#select-account-text=Select the shared account to charge ...
#user-balance-for-text=Balance for {0}
#user-close-warning-text=The application cannot be closed, because it is required to perform printing on this network.
#user-details-text=Details ...