Why is my username saved?

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The PaperCut User Client has the ability to remember your identity when using an Unauthenticated Computer such as a Laptop or Workgroup machine. This makes it quick and easy to see your balance.

If however there are multiple users for the machine, you may wish the client to not store this username. This is done by using the “neverrequestidentity” option either via the command line pc-client-local-cache.exe --neverrequestidentity or via the config.properties file and changing #neverrequestidentity=Y to neverrequestidentity=Y by removing the “#” from the start of the line.

But I already saved the username?

It depends on whether the username being saved is the ‘Identity’ username, or whether the login is being saved as part of the ‘Authentication’ username. It’s worth taking a look through Identity vs Authentication if you’re not sure. There’s also some handy screenshots of the two different dialogs there.

If your username is getting saved because you’ve saved the ‘Identity’ of the user:


If you do tick the “Remember my identity” checkbox, the username will be saved to the following files. Simply remove that file and restart the client and you’re good to go again.

  • Windows Vista/7/8/8.1/10 - C:\Users\[username]\pc-client.properties
  • Windows XP - C:\Documents and Settings\[username]\pc-client.properties
  • Mac - /Users/[username]/Library/Preferences/PCClient/config.properties

If your username is getting saved because you’ve requested that PaperCut remember the Authentication of the user:


If you select “Always” as the option in the “Remember” dropdown, the username will be saved in a cookie along with the authentication. Simply remove that file and restart the client and you’re good to go again.

  • Windows Vista/7/8/8.1/10 - C:\Users\[username]\pc-auth.cookie
  • Windows XP - C:\Documents and Settings\[username]\pc-auth.cookie
  • Mac - /Users/[username]/Library/Preferences/PCClient/pc-auth.cookie

Categories: Configuration, Tips & Tricks, Troubleshooting, User Client Tool


Keywords: identity, save, security, always remember, login, delete identity, cached credentials

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Article last modified on December 08, 2017, at 11:53 PM
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