Capturing a Windows Spool File

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If the application does not support “Print to file”, the following method (for a Windows server) can be used:

  1. Manually power down the printer or pause the queue so printing will stay held in the queue.
  2. Print a document that demonstrates the problem (normally using a workstation).
  3. On the server, navigate to C:\Windows\System32\Spool\PRINTERS\.
  4. Take a copy of the SPL and SHD files who’s creation date matches the time of the print.
  5. Copy and Rename the files to a descriptive name like “testprint-3pages-2color-1bw.spl”.
  6. Zip the files and email both files to support@papercut.com for analysis.

See also:


Categories: Troubleshooting,


Keywords: Print To File, Print-To-File, Capture Spool, Get spool file, Capture Print File, Collect

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Article last modified on April 02, 2013, at 12:07 AM
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