Mac OS 10.11 (El Capitan) Known Issues

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March 25, 2016, at 05:46 PM by Vanessa White - adding info for full support for 10.11 being added in 15.2+
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!!!Update: Full Support For Mac OS X 10.11 (El Capitan) was added in PaperCut version 15.2. If possible, please upgrade to version 15.2+ as it does not require any additional steps.

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September 30, 2015, at 06:21 PM by timg - Removed odd characters!
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The latest version of Mac OSX (10.1​1​ - otherwise known as ‘​El Capitan’) now includes CUPS version 2.​1​. ​When upgrading from previous versions of OSX, some of the CUPS config files will get re-written.​ Symptoms ​of the issue ​include filter errors appearing in the Print queue window on the Mac, and the print queues will go into a paused state.
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The latest version of Mac OSX (10.11 - otherwise known as 'El Capitan') now includes CUPS version 2.1. When upgrading from previous versions of OSX, some of the CUPS config files will get re-written. Symptoms of the issue include filter errors appearing in the Print queue window on the Mac, and the print queues will go into a paused state.
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If you're running PaperCut version 14.2 or below, you'll need to upgrade to the latest version as detailed on the [[https://www.papercut.com/kb/Main/MacOS1010YosemiteKnownIssues​|Mac OSX 10.10 known issues]] page.
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If you're running PaperCut version 14.2 or below, you'll need to upgrade to the latest version as detailed on the [[https://www.papercut.com/kb/Main/MacOS1010YosemiteKnownIssues|Mac OSX 10.10 known issues]] page.
September 28, 2015, at 11:38 PM by timg - Added Yosemite Known issues link
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!!!Related Links:


[[https://www.papercut.com/kb/Main/MacOS1010YosemiteKnownIssues|Yosemite (10.10) Known Issues page]]
September 28, 2015, at 11:37 PM by timg - Created 10.11 El Capitan Known Issues page to confirm upgrade procedure
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(:title Mac OS 10.11 (El Capitan) Known Issues :)

!!!When upgrading to 10.11 - Printers get paused, and jobs are not logged in PaperCut


''Note: This applies to a Primary or Secondary server installation where the PaperCut Print Provider is running to monitor print queues - not on every workstation, unless the PaperCut Print Provider is installed there too''

The latest version of Mac OSX (10.1​1​ - otherwise known as ‘​El Capitan’) now includes CUPS version 2.​1​. ​When upgrading from previous versions of OSX, some of the CUPS config files will get re-written.​ Symptoms ​of the issue ​include filter errors appearing in the Print queue window on the Mac, and the print queues will go into a paused state.

!!!Solution:


If you're running PaperCut version 14.3 or above, simply re-run the [[https://www.papercut.com/kb/Main/AddingAPrinterOnTheMac|Control Printer Monitoring.command]] - which will ask you if you want to update your CUPS sandboxing settings. Type 'y' and Enter. Once this is done, printing should work again.

If you're running PaperCut version 14.2 or below, you'll need to upgrade to the latest version as detailed on the [[https://www.papercut.com/kb/Main/MacOS1010YosemiteKnownIssues​|Mac OSX 10.10 known issues]] page.


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''Categories:'' [[Category.Implementation|+]], [[Category.Mac|+]]
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[-Keywords: mac, 10.11, el cap, apple, CUPS, CUPS 2.0, CUPS 2.1, OSX-]

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Article last modified on March 25, 2016, at 05:46 PM
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