Common Issues/Questions with Web Print

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October 30, 2018, at 05:42 AM by TimG - Updated with question about using a service vs user login for the sandbox machine.
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Q: Can I run my Web Print Sandbox server by using a service, rather than a user account?

A: Unfortunately at the moment we don't have a way of making the web print sandbox machine use a service rather than a user account login to run the web print process. This is due to the underlying applications such as MS Word etc, needing the API calls to be made under a user context rather than a service.
July 05, 2018, at 07:47 PM by Aaron Pouliot - Added category Web Print
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''Categories:'' [[Category.Printers | +]], [[Category.Troubleshooting | +]]
to:
''Categories:'' [[Category.WebPrint|+]], [[Category.Troubleshooting | +]]
December 05, 2017, at 02:47 AM by peterf - Minor touch up
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A: Web Print Servers running version 17.4.2 or later of PaperCut MF and PaperCut NG will disallow by default the execution of any embedded document macros. This should minimise the possibility of document-borne attacks impacting your Web Print setup. Also note that by running in "Sandbox Mode", the processing of Office documents is partitioned away from your critical infrastructure, such that only your Web Print Servers should be at immediate risk of exposure to this form of attack.
to:
A: Web Print Servers running version 17.4.2 or later of PaperCut MF and PaperCut NG can disallow the execution of any embedded document macros. This is controlled with the [@web-print.disable-macros@] configuration key, accessible via the [[https://www.papercut.com/products/ng/manual/common/topics/sys-config-editor.html|Config Editor]]. This should minimise the possibility of document-borne attacks impacting your Web Print setup.

Also note that by running in "Sandbox Mode", the processing of Office documents is partitioned away from your critical infrastructure, such that only your Web Print Servers should be at immediate risk of exposure to this form of attack.
December 05, 2017, at 01:39 AM by peterf - Updated with new entry around Web Print security for 17.4.2
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Q: Do Web Print Servers running in "Sandbox Mode" open and execute macros which are embedded within Microsoft Office documents?

A: Web Print Servers running version 17.4.2 or later of PaperCut MF and PaperCut NG will disallow by default the execution of any embedded document macros. This should minimise the possibility of document-borne attacks impacting your Web Print setup. Also note that by running in "Sandbox Mode", the processing of Office documents is partitioned away from your critical infrastructure, such that only your Web Print Servers should be at immediate risk of exposure to this form of attack.
May 16, 2017, at 04:49 AM by peterf - Updated to reflect 17.1 release, as well as rewrite a few existing entries
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A: If you've already checked the steps in the first question above, then it may be worth trying the built-in xpdf renderer (this will work on version 13.2 or above). Add the new line below to the web-print.conf file: [app-path]/providers/web-print/[platform]/web-print.conf \\
@@options.pdf=xpdf@@\\
as detailed in Table 21.10 of the [[https://www.papercut.com/products/ng/manual/ch-web-print.html|Web Print Manual page]]. Do not change any other line. If you are
running in Default mode, edit the conf file on the App Server, if you're running in Sandbox mode, edit the conf file in the same location on the Sandbox machine.\\
Then
'''restart''' the Web Print service, and test.
to:
A: If you've already checked the steps in the first question above, then it may be worth trying the built-in xpdf renderer (this will work on version 13.2 or above). Locate the @@web-print.conf@@ file, where @@[app-path]@@ reflects the installation directory on your primary Application Server (when running "Default" mode) or on your standalone Web Print Server/s (when running "Sandbox" mode):

@@[app-path]/providers/web-print/[platform]/web-print.
conf@@


... and use a text editor such as Notepad to add the below config to it as a brand new line:

@@options
.pdf=xpdf@@

Do not change any other line, and save the file. When finished making the change,
'''restart''' the Web Print service, and test.
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Q: Why does printing images to a printer on a secondary server fail when using Windows on the App Server and secondary server?

A: This can happen due a remote printing issue in Windows 8 / Windows 2012. Two workarounds are:

1) On the secondary server, go to Print Management -> <failing printer> -> Printer Properties -> Sharing, then disable 'Render print jobs on client computers'.

2) On the Application Server
, make a connection to the printer(s) involved: Open Network -> open the secondary server -> select the printer -> right click and select 'connect'.
to:
Q: I'm running PaperCut NG or PaperCut MF version 17.1 (or later). When I choose to print multiple copies of a PDF document, each copy appears to be tracked and treated like a separately submitted Web Print job. However, when I print multiple copies of other document types, this seems to result in all copies being tracked neatly under a single job. Why the difference?

A: For certain filetypes
, the Web Print Server is able to ask the relevant application needed to process a submitted document to print multiple copies at once, in a way somewhat similar to how a normal user would select to make more than one copy when printing a file from that same application on their workstation. However, the applications used to support some specific filetypes don't offer this capability when printing from a service, such as the Web Print Server service. For those filetypes, we instead must facilitate the printing of multiple copies by submitting each requested copy as a distinct Web Print job.

Amongst the applications which support the native printing of multiple copies simultaneously are Microsoft Word (.doc, .docx), Excel (.xls, .xlsx), and [=PowerPoint=] (.ppt, .pptx). The Microsoft XPS Document Writer does not allow us to simultaneously print multiple copies of XPS documents, and Adobe Reader also does not allow us to submit all requested copies of a PDF document under a single job... however, we provide a built-in xpdf renderer that does, which can be used for your PDF documents. If you do not need the specific capabilities of Adobe Reader for the processing of your PDF format Web Print jobs, you are therefore able to get the single-copy printing behaviour by uninstalling Adobe Reader from each of your Web Print Servers, and then restarting the Web Print Server service on each of these in turn.

Q: Some of my Web Print enabled printers are hosted on a PaperCut Secondary Server. Both my primary Application Server and the aforementioned Secondary Server are running Windows as their operating system. Sometimes, using Web Print to print certain filetypes to the printers hosted on the Secondary Server fail. What might be going wrong?

A: This sort of behaviour can often be due to a remote printing issue, most commonly observed in Windows 8 / Windows Server 2012 environments. In particular, the failed Web Print jobs might be marked with the following message in the User Web Interface:

@@Error: Printer "\\servername\printername" is currently not available@@

Check the following:

1) On the Secondary Server, open the Windows "Print Management" applet, right-click on the printer in question, choose to open its "Printer Properties", head to the "Sharing" tab, and then disable the option labelled "Render print jobs on client computers". When you've made the change, click to "Apply" it.

2) On the Application Server, setup a connection to the printer(s) involved. Using Windows Explorer, you can browse servers on your "Network"; locate the Secondary Server, open it, right-click on the printer(s), and select to "Connect".

Once client rendering is disabled and the Application Server is able to print to all Web Print enabled queues hosted on the Secondary Server, we should hopefully see the problem dissipate!

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[-Keywords: "web to print", webprint, simplemode, acrobat, PDF, wireless printing, wireless printing setup, install, tips -]
to:
[-Keywords: "web to print", webprint, simplemode, acrobat, PDF, wireless printing, wireless printing setup, install, tips -]
August 02, 2016, at 02:04 AM by 139.130.165.134 -
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Q: Can I print a selected page range in a document?

A: The Environment Captain at a large high school, being keen to look for ways to save paper, asked their IT department if it is possible to print selected pages using Web Print, rather than an entire document. What a great idea - every page counts! With the current functionality, you can only print entire documents. The school's IT manager, put her thinking cap on, and came up with a solution. You can print the selected pages to PDF and then print the PDF document. A simple workaround  that will save trees and dollars.
July 19, 2016, at 06:03 AM by 139.130.165.134 - change simple mode to Default mode
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Q: Web Print Simple Mode is not working (Windows).
to:
Q: Web Print Default mode is not working (Windows).
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as detailed in Table 21.10 of the [[https://www.papercut.com/products/ng/manual/ch-web-print.html|Web Print Manual page]]. Do not change any other line. If you are running in default mode, edit the conf file on the App Server, if you're running in Sandbox mode, edit the conf file in the same location on the Sandbox machine.\\
to:
as detailed in Table 21.10 of the [[https://www.papercut.com/products/ng/manual/ch-web-print.html|Web Print Manual page]]. Do not change any other line. If you are running in Default mode, edit the conf file on the App Server, if you're running in Sandbox mode, edit the conf file in the same location on the Sandbox machine.\\
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Q: Is Web Print Simple mode (PDF) avaliable on Mac/Linux?

A: Yes.  As of version 10.5 of PaperCut, simple mode for Mac and Linux (running CUPS) is avaliable. It is setup and configured as part of the default installation. As at the time of writing, Web Print simple mode is not avaliable for Novell OES Linux running iPrint.  Novell OES sites should configure Sandbox mode.
to:
Q: Is Web Print Default mode (PDF) available on Mac/Linux?

A: Yes.  As of version 10.5 of PaperCut, Default mode for Mac and Linux (running CUPS) is available. It is set up and configured as part of the default installation. As at the time of writing, Web Print Default mode is not available for Novell OES Linux running iPrint.  Novell OES sites should configure Sandbox mode.
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A: The load question is difficult to answer as it depends on the speed of the sandbox/server, the average size of the jobs, and the behaviour of your users (e.g. does load spike).  As a very rough guide however we would not recommend putting through more than 120 jobs per hour through the system.  It should be noted that if load spike and jobs need to rendering/processing queue, users receive feedback on their position in the queue.
to:
A: The load question is difficult to answer as it depends on the speed of the sandbox/server, the average size of the jobs, and the behavior of your users (e.g. does load spike).  As a very rough guide however we would not recommend putting through more than 120 jobs per hour through the system.  It should be noted that if load spike and jobs need to rendering/processing queue, users receive feedback on their position in the queue.
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A: The most common is due to Internet Explorer running in compatibility mode. Head into @@Settings@@ and find the @@Compatibility View Settings@@ option, then make sure the @@Display intranet sites in Compatibility View@@ is unticked. When this is ticked and PaperCut is listed as an intranet site, Internet Explorer runs in a version that does not support the drag and drop feature.

Q: Why does printing images to a Printer on a Secondary Server fail when using Windows on the App Server and Secondary Server?
to:
A: The most common is due to Internet Explorer running in compatibility mode. Head into @@Settings@@ and find the @@Compatibility View Settings@@ option, then make sure the @@Display intranet sites in Compatibility View@@ option is cleared. When this is selected and PaperCut is listed as an intranet site, Internet Explorer runs in a version that does not support the drag and drop feature.

Q: Why does printing images to a printer on a secondary server fail when using Windows on the App Server and secondary server?
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1) On the Secondary Server, go to Print Management -> <failing printer> -> Printer Properties -> Sharing, then disable 'Render print jobs on client computers'.
to:
1) On the secondary server, go to Print Management -> <failing printer> -> Printer Properties -> Sharing, then disable 'Render print jobs on client computers'.
July 11, 2016, at 09:46 PM by allenv - Updated information on support for Office 2016
July 11, 2016, at 09:45 PM by allenv - Updated information on support for Office 2016
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A: To date the majority of our Web Print testing has been with 2010/2013 and will focus on Office 2016 moving forward.
to:
A: To date the majority of our Web Print testing has been with 2010/2013 and many of our customers are currently using Office 2016. The manual is scheduled to reflect this updated support with the release of version 16.2.
June 21, 2016, at 04:14 AM by 203.222.91.204 -
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Q: Can I use Microsoft Office 2010/2013 with Web Print?

A: To date the majority of our Web Print testing has been with 2007 and will focus on Office 2010/2013 moving forward.
The integration method we use is DCOM/`ActiveX and this remains consistent across all versions of Office.  You can even use Web Print fine with Office XP, however we don't recommend this for security reasons.
For 64 bit Windows, install the 64 bit version of Office when available.  Installing the 32 bit version of Office loads an extra software layer to gain access to the 64 bit print subsystem.
to:
Q: Can I use Microsoft Office 2016 with Web Print?

A: To date the majority of our Web Print testing has been with 2010/2013 and will focus on Office 2016 moving forward.
The integration method we use is DCOM/`ActiveX and this remains consistent across all versions of Office.  You can even use Web Print fine with Office XP, however, we don't recommend this for security reasons.
For 64-bit Windows, install the 64-bit version of Office when available.  Installing the 32-bit version of Office loads an extra software layer to gain access to the 64-bit print subsystem.
June 08, 2016, at 12:54 PM by Shane Higgins - Corrected information and links for XPS printers in Windows versions
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A: Windows XP and Server 2003.  You can download the Microsoft Standalone XPS Viewer and XPS Essentials Pack from [[http://www.microsoft.com/downloads/details.aspx?FamilyID=b8dcffdd-e3a5-44cc-8021-7649fd37ffee&displaylang=en|here]].  The XPS Essentials Pack contains the tools to generate XPS documents.
Windows 2008 does have XPS support but it is not enabled, instructions to enable XPS can be found
[[https://blogs.msdn.microsoft.com/adrianford/2008/02/11/enabling-xps-in-windows-server-2008/|here]]

''Note:'' From Windows Vista onwards Microsoft provides an XPS virtual printer by default.
to:
A: '''Windows XP and Server 2003'''\\
You can download the Microsoft Standalone XPS Viewer and
XPS Essentials Pack. The XPS Essentials Pack contains the tools to generate XPS documents and can be found [[http://www.microsoft.com/downloads/details.aspx?FamilyID=b8dcffdd-e3a5-44cc-8021-7649fd37ffee&displaylang=en|here]].   \\
'''Windows 2008'''\\
Has XPS support but it is not enabled, instructions to enable XPS can be found
[[https://blogs.msdn.microsoft.com/adrianford/2008/02/11/enabling-xps-in-windows-server-2008/|here]]\\
'''Windows Vista onwards'''\\
Microsoft provides an XPS virtual printer by default.
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[-Keywords: "web to print", webprint, simplemode, acrobat, PDF, wireless printing, wireless printing setup, install, tips -]
to:
[-Keywords: "web to print", webprint, simplemode, acrobat, PDF, wireless printing, wireless printing setup, install, tips -]
June 08, 2016, at 12:46 PM by Shane Higgins -
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A: You can download the Microsoft Standalone XPS Viewer and XPS Essentials Pack from [[http://www.microsoft.com/downloads/details.aspx?FamilyID=b8dcffdd-e3a5-44cc-8021-7649fd37ffee&displaylang=en|here]].  The XPS Essentials Pack contains the tools to generate XPS documents.  ''Note:'' Windows Vista and Windows 7 provide a XPS virtual printer by default.
to:
A: Windows XP and Server 2003.  You can download the Microsoft Standalone XPS Viewer and XPS Essentials Pack from [[http://www.microsoft.com/downloads/details.aspx?FamilyID=b8dcffdd-e3a5-44cc-8021-7649fd37ffee&displaylang=en|here]].  The XPS Essentials Pack contains the tools to generate XPS documents.
Windows 2008 does have XPS support but it is not enabled, instructions to enable XPS can be found [[https://blogs.msdn.microsoft.com/adrianford/2008/02/11/enabling-xps-in-windows-server-2008/|here]]

''Note:'' From Windows Vista onwards Microsoft provides an
XPS virtual printer by default.
December 31, 2015, at 09:53 PM by Alan Morris - Updated Office version comment with 64 bit guidance.
Added line 48:
For 64 bit Windows, install the 64 bit version of Office when available.  Installing the 32 bit version of Office loads an extra software layer to gain access to the 64 bit print subsystem.
September 16, 2015, at 06:42 PM by timgalan - Updated Windows 2012/Windows 8 remote printing question
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Q: Why does printing from a Windows 8 / Windows 2012 Web Print Server to a printer on another Windows 8 / Windows computer fail?

A: This can happen due a bug in Windows 8 / Windows 2012 remote printing. Two workarounds are 1) On the Web Print computer go to Windows Devices and Printers : <failing printer>: Printer Properties and disable Sharing: Render print jobs . 2) On the Web Print computer, install the printer locally. network &#8594; open the server&#8594; select the printer &#8594; right click &#8594; select "connect
to:
Q: Why does printing images to a Printer on a Secondary Server fail when using Windows on the App Server and Secondary Server?

A: This can happen due a remote printing issue in Windows 8 / Windows 2012. Two workarounds are:

1) On the Secondary Server, go to Print Management -> <failing printer> -> Printer Properties -> Sharing, then disable 'Render print jobs on client computers'.

2) On the Application Server, make a connection to
the printer(s) involved: Open Network -> open the secondary server -> select the printer -> right click and select 'connect'.
August 10, 2015, at 07:58 AM by Peter Williams - Added note on Windows 2012 remote printing
Added lines 76-79:

Q: Why does printing from a Windows 8 / Windows 2012 Web Print Server to a printer on another Windows 8 / Windows computer fail?

A: This can happen due a bug in Windows 8 / Windows 2012 remote printing. Two workarounds are 1) On the Web Print computer go to Windows Devices and Printers : <failing printer>: Printer Properties and disable Sharing: Render print jobs . 2) On the Web Print computer, install the printer locally. network &#8594; open the server&#8594; select the printer &#8594; right click &#8594; select "connect
June 16, 2015, at 09:11 PM by TimG - Edited the MS Office Viewer question
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A: To date Microsoft has released a number of viewers to provide a means for people who don't have Office programs to see your work.  PaperCut is currently developed using the following API's which are included with the full version of Microsoft Office.
to:
A: At this time you can't use the MS Office Viewers to enable Web Print. These Office Viewer applications do not come packaged with the required application programming interface (API) necessary for Web Print to programmatically open and print documents.

To date Microsoft has released a number of viewers to provide a means for people who don't have Office programs to see your work.  PaperCut is currently developed using the following API's which are included with the full version of Microsoft Office.
Deleted lines 61-62:

These Office Viewer applications do not come packaged with the required application programming interface (API) necessary for Web Print to programmatically open and print documents.
Changed line 11 from:
A: If you've already checked the steps in the first question above, then it may be worth trying the built-in xpdf renderer (this will work on version 13.2 or above). Add the new line below to the web-print.conf file in [app-path]/providers/web-print/[platform]/ \\
to:
A: If you've already checked the steps in the first question above, then it may be worth trying the built-in xpdf renderer (this will work on version 13.2 or above). Add the new line below to the web-print.conf file: [app-path]/providers/web-print/[platform]/web-print.conf \\
April 10, 2015, at 07:03 PM by TimG - Clarified sandbox/app server conf file edits
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A: If you've already checked the steps in the first question above, then it may be worth trying the built-in xpdf renderer (this will work on version 13.2 or above). Add the new line:\\
to:
A: If you've already checked the steps in the first question above, then it may be worth trying the built-in xpdf renderer (this will work on version 13.2 or above). Add the new line below to the web-print.conf file in [app-path]/providers/web-print/[platform]/ \\
Changed line 13 from:
to your [app-path]/providers/web-print/[platform]/web-print.conf file, as detailed in Table 21.10 of the [[https://www.papercut.com/products/ng/manual/ch-web-print.html|Web Print Manual page]]. Do not change any other line.\\
to:
as detailed in Table 21.10 of the [[https://www.papercut.com/products/ng/manual/ch-web-print.html|Web Print Manual page]]. Do not change any other line. If you are running in default mode, edit the conf file on the App Server, if you're running in Sandbox mode, edit the conf file in the same location on the Sandbox machine.\\
Changed line 15 from:
to:
 
December 01, 2014, at 11:37 PM by 203.222.91.204 -
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to:
Q: The drag and drop feature is not displaying correctly - what causes this?

A: The most common is due to Internet Explorer running in compatibility mode. Head into @@Settings@@ and find the @@Compatibility View Settings@@ option, then make sure the @@Display intranet sites in Compatibility View@@ is unticked. When this is ticked and PaperCut is listed as an intranet site, Internet Explorer runs in a version that does not support the drag and drop feature.

June 29, 2014, at 11:01 PM by Kyle - Added Q: Can I use Microsoft Office Viewers with Web Print
Changed lines 44-46 from:
Q: Can I use Microsoft Office 2010 with Web Print?

A: To date the majority of our Web Print testing has been with 2007 and will focus on Office 2010 moving forward.
to:
Q: Can I use Microsoft Office 2010/2013 with Web Print?

A: To date the majority of our Web Print testing has been with 2007 and will focus on Office 2010/2013 moving forward.
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Q: Can I use Web Print on Microsoft Server 2008 Core?
to:
Q: Can I use Microsoft Office Viewers with Web Print?

A: To date Microsoft has released a number of viewers to provide a means for people who don't have Office programs to see your work.  PaperCut is currently developed using the following API's which are included with the full version of Microsoft Office.

'''Microsoft Office Viewers'''\\
http://office.microsoft.com/en-us/downloads/office-online-file-converters-and-viewers-HA001044981.aspx

'''Microsoft Object Model Reference'''
* Excel 2007 Object Model Reference: http://msdn.microsoft.com/en-us/library/bb149081.aspx
* Word 2007 Object Model Reference: http://msdn.microsoft.com/en-us/library/bb244515.aspx
* `PowerPoint 2007 Object Model Reference: http://msdn.microsoft.com/en-us/library/bb265987.aspx

These Office Viewer applications do not come packaged with the required application programming interface (API) necessary for Web Print to programmatically open and print documents.

Q: Can I use Web Print on Microsoft Server
Core?
Changed lines 26-27 from:
A: This questions is difficult to answer as it depends on the speed of the sandbox/server, the average size of the jobs, and the behaviour of your users (e.g. does load spike).  As a very rough guide however we would not recommend putting through more than 120 jobs per hour through the system.  It should be noted that if load spike and jobs need to rendering/processing queue, users receive feedback on their position in the queue.
to:
A: The load question is difficult to answer as it depends on the speed of the sandbox/server, the average size of the jobs, and the behaviour of your users (e.g. does load spike).  As a very rough guide however we would not recommend putting through more than 120 jobs per hour through the system.  It should be noted that if load spike and jobs need to rendering/processing queue, users receive feedback on their position in the queue.
March 27, 2014, at 10:12 PM by TimG - Added 13.2 or above condition for xpdf
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A: If you've already checked the steps in the first question above, then it may be worth trying the built-in xpdf renderer. Add the new line:\\
to:
A: If you've already checked the steps in the first question above, then it may be worth trying the built-in xpdf renderer (this will work on version 13.2 or above). Add the new line:\\
February 21, 2014, at 06:49 PM by TimG - Added specific step to test xpdf renderer for PDF issues
Added lines 9-15:
Q: PDFs are timing out or not printing at all when using Web Print.

A: If you've already checked the steps in the first question above, then it may be worth trying the built-in xpdf renderer. Add the new line:\\
@@options.pdf=xpdf@@\\
to your [app-path]/providers/web-print/[platform]/web-print.conf file, as detailed in Table 21.10 of the [[https://www.papercut.com/products/ng/manual/ch-web-print.html|Web Print Manual page]]. Do not change any other line.\\
Then '''restart''' the Web Print service, and test.

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Q: How can I remove or hide a printer from the WebPrint printer list?

A: As covered in the [[https://www.papercut.com/products/ng/manual/ch-web-print-config.html|Web Print Configuration]] section of the manual, you enable or disable WebPrint for individual printers under @@Printers@@ &#8594; @@[select printer]@@ &#8594; @@Advanced Configuration@@ &#8594; @@Enable Web Print (users may upload documents to print)@@. By de-selecting that option, your printer will no longer appear in the Web Print printer list.
to:
Q: How can I remove or hide a printer from the Web Print printer list?

A: As covered in the [[https://www.papercut.com/products/ng/manual/ch-web-print-config.html|Web Print Configuration]] section of the manual, you enable or disable Web Print for individual printers under @@Printers@@ &#8594; @@[select printer]@@ &#8594; @@Advanced Configuration@@ &#8594; @@Enable Web Print (users may upload documents to print)@@. By de-selecting that option, your printer will no longer appear in the Web Print printer list.
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A: As covered in the [[https://www.papercut.com/products/ng/manual/ch-web-print-config.html|Web Print Configuration]] section of the manual, you enable or disable WebPrint for individual printers under @@Printers@@ &#8594; @@[select printer]@@ &#8594; @@Advanced Configuration@@ &#8594; @@Enable Web Print (users may upload documents to print)@@. By de-selecting that option, your printer will no longer appear in the WebPrint printer list.
to:
A: As covered in the [[https://www.papercut.com/products/ng/manual/ch-web-print-config.html|Web Print Configuration]] section of the manual, you enable or disable WebPrint for individual printers under @@Printers@@ &#8594; @@[select printer]@@ &#8594; @@Advanced Configuration@@ &#8594; @@Enable Web Print (users may upload documents to print)@@. By de-selecting that option, your printer will no longer appear in the Web Print printer list.
November 22, 2012, at 06:54 AM by ian - added hide/remove printer from WebPrint
Added lines 13-16:
Q: How can I remove or hide a printer from the WebPrint printer list?

A: As covered in the [[https://www.papercut.com/products/ng/manual/ch-web-print-config.html|Web Print Configuration]] section of the manual, you enable or disable WebPrint for individual printers under @@Printers@@ &#8594; @@[select printer]@@ &#8594; @@Advanced Configuration@@ &#8594; @@Enable Web Print (users may upload documents to print)@@. By de-selecting that option, your printer will no longer appear in the WebPrint printer list.

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(:title Common Issues with Web Print:)
to:
(:title Common Issues/Questions with Web Print:)
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Q: What is the suggested load limit for a Web Print server (sandbox or simple mode)?

A: This questions is difficult to answer as it depends on the speed of the sandbox/server, the average size of the jobs, and the behaviour of your users (e.g. does load spike).  As a very rough guide however we would not recommend putting through more than 120 jobs per hour through the system.  It should be noted that if load spike and jobs need to rendering/processing queue, users receive feedback on their position in the queue.

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should also use add the printers using the print server's machine name and not an IP address.
to:
should also add the printers using the print server's machine name and not an IP address.
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[-Keywords: webprint, simplemode, acrobat, PDF, wireless printing, wireless printing setup, install, tips -]
to:
[-Keywords: "web to print", webprint, simplemode, acrobat, PDF, wireless printing, wireless printing setup, install, tips -]
Changed lines 42-44 from:
A: You'll find more information about implementing and managing printing for the iPad (and related devices such as the iPhone) via AirPrint on the page [[https://www.papercut.com/tour/manage-ipad-printing/|Managing iPad Printing with PaperCut]].

to:
A: You'll find more information about implementing and managing printing for the iPad (and related devices such as the iPhone) via `AirPrint on the page [[https://www.papercut.com/tour/manage-ipad-printing/|Managing iPad Printing with PaperCut]].

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to:
Q: What options do I have for iPad printing?

A: You'll find more information about implementing and managing printing for the iPad (and related devices such as the iPhone) via AirPrint on the page [[https://www.papercut.com/tour/manage-ipad-printing/|Managing iPad Printing with PaperCut]].

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[-Keywords: webprint, simplemode, acrobat, PDF -]
to:
[-Keywords: webprint, simplemode, acrobat, PDF, wireless printing, wireless printing setup, install, tips -]
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Q: Can I use Microsoft Office 2010 with Web Print
to:
Q: Can I use Microsoft Office 2010 with Web Print?
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to:
Q: Can I use Web Print on Microsoft Server 2008 Core?

A: For [[https://www.papercut.com/products/ng/manual/ch-web-print-setup.html#ch-web-print-setup-simple|Simple Mode]], Web Print requires that Adobe Reader is installed to the PaperCut Application Server. At the time of writing (October 8, 2010) it does not appear possible to install Adobe Reader to Windows Server 2008 Core.

Those wishing to utilise the Web Print module will need to implement the [[https://www.papercut.com/products/ng/manual/ch-web-print-setup.html#ch-web-print-setup-sandbox|Sandbox Mode]] install.

Added lines 17-28:
Q: Why is my print queue "currently not available"?

A: When using the Web Print interface, some print queues are giving me an error message:
'''Errored: Printer \\servername\queuename\ is currently not available.'''

This can be caused by trying to use Web Print on a print queue that has been deleted or by trying to print to a
print queue that is not installed on the Web Print Sandbox. Please confirm this by logging into the Web Print
Sandbox as the Web Print user and attempting to print to the above print queue.

It is important that the jobs pass via the queue on the server - do not add a Local Printer. You
should also use add the printers using the print server's machine name and not an IP address.

Changed lines 13-16 from:
Q: I don't have a Microsoft XPS Document Writer virtual printer in my Printers folder.  Where can I get one?

A: You can download the Microsoft Standalone XPS Viewer / XPS Essentials Pac from [[http://www.microsoft.com/downloads/details.aspx?FamilyID=b8dcffdd-e3a5-44cc-8021-7649fd37ffee&displaylang=en|here]].
to:
Q: I don't have a Microsoft XPS Document Writer virtual printer in my Printers folder.  Where can I get this?

A: You can download the Microsoft Standalone XPS Viewer and XPS Essentials Pack from [[http://www.microsoft.com/downloads/details.aspx?FamilyID=b8dcffdd-e3a5-44cc-8021-7649fd37ffee&displaylang=en|here]].  The XPS Essentials Pack contains the tools to generate XPS documents.  ''Note:'' Windows Vista and Windows 7 provide a XPS virtual printer by default.
September 09, 2010, at 04:44 PM by 71.117.208.253 -
Changed lines 13-14 from:
Q: I don't have a a Microsoft XPS Document Writer virtual printer in my Printers folder.  Where can I get one?
to:
Q: I don't have a Microsoft XPS Document Writer virtual printer in my Printers folder.  Where can I get one?
September 09, 2010, at 03:46 PM by 71.117.208.253 - added q/a to dl MS XPS doc writer
Added lines 13-16:
Q: I don't have a a Microsoft XPS Document Writer virtual printer in my Printers folder.  Where can I get one?

A: You can download the Microsoft Standalone XPS Viewer / XPS Essentials Pac from [[http://www.microsoft.com/downloads/details.aspx?FamilyID=b8dcffdd-e3a5-44cc-8021-7649fd37ffee&displaylang=en|here]].

Added lines 1-25:
(:title Common Issues with Web Print:)

This KB article covers common issues/questions about [[https://www.papercut.com/tour/web-print/|Web Print]].

Q: Web Print Simple Mode is not working (Windows).

A: The most likely explanation is that Adobe Reader has not been configured to run under the nominated "web print" service user account.  You must log on to the server as this user account, then ensure Acrobat Reader runs and opens PDF documents.  A common issue is that the "first use" screen such as "registration" has not been acknowledged.

Q: Is Web Print Simple mode (PDF) avaliable on Mac/Linux?

A: Yes.  As of version 10.5 of PaperCut, simple mode for Mac and Linux (running CUPS) is avaliable. It is setup and configured as part of the default installation. As at the time of writing, Web Print simple mode is not avaliable for Novell OES Linux running iPrint.  Novell OES sites should configure Sandbox mode.

Q: Can I use Microsoft Office 2010 with Web Print

A: To date the majority of our Web Print testing has been with 2007 and will focus on Office 2010 moving forward.
The integration method we use is DCOM/`ActiveX and this remains consistent across all versions of Office.  You can even use Web Print fine with Office XP, however we don't recommend this for security reasons.


''Also See:'' [[https://www.papercut.com/products/ng/manual/ch-web-print.html|Web Print manual]].


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''Categories:'' [[Category.Printers | +]], [[Category.Troubleshooting | +]]
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[-Keywords: webprint, simplemode, acrobat, PDF -]

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Article last modified on October 30, 2018, at 05:42 AM
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