Common Global Print Driver Questions

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We’re starting to field more and more questions about Global Print Driver. Here is a collection of the most frequently asked questions:

Q What is the PaperCut Global Print Driver?

The PaperCut Global Print Driver is a standards compliant PostScript driver developed to produce PostScript output that is as widely compatible as possible. It’s specifically designed to work alongside PaperCut to facilitate cross vendor printing.

If vendor specific extensions are required to achieve functionality, the PaperCut server software works transparently in conjunction with the driver to apply these extensions to each job. This is done in the background using in-built Print Description Language (PDL) transforms.

Q Is the PaperCut Global Printer Driver similar to universal drivers?

The PaperCut Global Print Driver should not be confused with “universal drivers” offered by leading printer manufacturers. Manufacturer universal drivers are designed to work with multiple models across a single brand. PaperCut’s Global Print Driver works across both multiple models and multiple brands.

Q Is the PaperCut Global Driver mandatory?

No. The PaperCut Global Driver is a good choice for many print environments, but it is not mandatory. In many environments with a predominant single vendor, using a vendor driver on a global virtual queue may be a better choice.

Q Is the PaperCut Global Driver available on both 32bit and 64bit?

The driver is both 64bit and 32bit compatible. You will be able to install and deploy the driver from the print server. If your print server is 64bit, you will need to deploy the 32bit drivers from a 32bit Workstation.

An updated driver package is available which allows for local 32bit installation on a 64bit platform here.

Q Is the print driver signed?

Yes. The Global Print Driver is digitally signed by PaperCut.

Q Where is the print driver located? Is it available with the standard PaperCut install?

Yes it is available with the standard install. It is available under

[app-path]\providers\print\drivers\global\win\

QIs it a Windows only driver? What about Mac and Linux?

Yes it is a Microsoft Windows driver only. At this time PaperCut is not supplying a Global Print Driver for Mac and Linux, and instead recommends the use of the “Generic PostScript Driver” included within these platforms. PaperCut’s server software is designed to use the output of the generic driver and complement it with adaptive transforms, to give maximum compatibility with a wide range of popular printer brands.

Q What are the printing options that GPD provides?

GPD currently supports all the main options: color, grayscale, duplex, paper size and tray selection. Our plan is to extend common options such as stapling and we would welcome your feedback to help us in prioritizing these options.

Q Why are some driver options missing in the user interface?

The PaperCut Global PostScript Driver uses the Windows PostScript UI component which behaves differently dependent on the “Enable advanced printing features” setting. This is consistent with other print drivers that use the same UI component as documented in the video below.

Q Why is my tray selection not working as expected when using GPD?

If the tray selection is not working, please email us at support@papercut.com and include all the information requested in this KB article: https://www.papercut.com/kb/Main/TroubleshootingGlobalPrintDriver

Q When I select Duplex, the job still comes out simplex when using Global Print Driver?

If the duplex option is not working, please email us at support@papercut.com and include all the information requested in this KB article: https://www.papercut.com/kb/Main/TroubleshootingGlobalPrintDriver

Q Can I use Global Print Driver on my target queues rather than using the vendor specific print driver?

Yes you can. However, you would lose all the advanced options such as stapling that the vendor driver provides. So, we would recommend to still use the vendor specific print driver on the target queues.

Q Will I need to set up PostScript Driver on my target queues when using PaperCut Global Print Driver?

Yes. Devices connected to Global Print Driver must support PostScript (Other print languages are in development).

Q When setting up Find-me printing with Global Print Driver on my virtual queue, will I need to set the same driver on all my target queues?

No. We recommend using vendor specific PostScript drivers on the target queues. PaperCut server applies in-built Print Description Language (PDL) transforms to work with the vendor drivers.

Q How easy is it to write my own transform?

PDL Transforms is an advanced PaperCut feature. Understanding of printer description languages, and a basic knowledge of scripting are required to write these transforms. A transform is a process that defines how to convert an input into a different output. In PaperCut, transforms are defined as simple scripts.

Detailed information about this is here.

If you have questions, please feel free to email us and we would love to work with you & help you understand this space.

Q Will this slow down my printing, especially if transforms are used?

If no transforms are applied, there should no change in the print workflow & the performance.

When the transforms are applied, there might be a small delay as the spool file needs to be analyzed and transformed to be printed on the target printer.

Q Why do Word documents containing colored external images printed with Global Print Driver Black&White option sometimes come out in color?

The external color image is represented as separate code when printing and is not converted to Black&White for any PostScript printer driver. Printer drivers targeted for particular devices have a per-document Color | Black&White setting and they use this to tell the targeted printer to print in Black&White. The Global Print Driver is device independent and does not have any such device specific options.

If you find this happening, request a PDL transform from PaperCut Support. The transform should be able to add the same per-document Black&White setting as the device specific driver so that the printing will be black and white. You will need to give PaperCut Support details of the PostScript printer driver which prints correctly in black&white for your printer.

Please note that if you use a PDL transform, even though the document gets printed in black and white, PaperCut will still report it as color. To adjust this, you can use hardware checks.

More information


Categories: Tips & Tricks, Printers


Keywords: GPD, Cross Vendor Printing, Find-me printing, Follow me, Follow-me, Print Driver Language, PDL Transforms

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Article last modified on August 11, 2017, at 01:28 AM
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