Resetting the Admin Password

KB Home   |   Resetting the Admin Password

Main.ResettingTheAdminPassword History

Hide minor edits - Show changes to output

July 03, 2017, at 05:26 PM by timg - Formatting
Changed line 7 from:
'''Mac:'''  Ensure you are logged in with an administrator account and browse to Applications > PaperCut NG/MF > server  then right click the server.properties file and select open with [=TextEdit=].  Then change the admin.password entry as shown below.
to:
'''Mac:'''  Ensure you are logged in with an administrator account and browse to @@[=/Applications/PaperCut [NG/MF]/server/=]@@  then right click the server.properties file and select open with [=TextEdit=].  Then change the admin.password entry as shown below.
June 16, 2017, at 11:31 PM by Brad Stone - Added instructions for changing on Mac
Changed line 7 from:
'''Mac:'''  Ensure you are logged in with an administrator account and browse to Applications > PaperCut NG/MF > server  then right click the server.properties file and select open with TextEdit.  Then change the admin.password entry as shown below.
to:
'''Mac:'''  Ensure you are logged in with an administrator account and browse to Applications > PaperCut NG/MF > server  then right click the server.properties file and select open with [=TextEdit=].  Then change the admin.password entry as shown below.
June 16, 2017, at 11:29 PM by Brad Stone - Include instructions for Mac server
Changed lines 5-9 from:
To change/reset the password manually (not via the web interface), Shutdown the [[https://www.papercut.com/products/ng/manual/common/topics/tools-start-stop-app.html | Application Server service]], open the following file in a text editor: @@[app_dir]/server/server.properties@@ and modify the line @@admin.password=@@.  If the password has been set by the system it will be prefixed with @@HASH:@@ - remove this when manually entering a plain text password.
to:
To change/reset the password manually (not via the web interface), firstly shutdown the [[https://www.papercut.com/products/ng/manual/common/topics/tools-start-stop-app.html | Application Server service]] then:

'''Mac:'''  Ensure you are logged in with an administrator account and browse to Applications > PaperCut NG/MF > server  then right click the server.properties file and select open with TextEdit.  Then change the admin.password entry as shown below.

'''Windows:'''  Open
the following file in a text editor: @@[app_dir]/server/server.properties@@ and modify the line @@admin.password=@@.  If the password has been set by the system it will be prefixed with @@HASH:@@ - remove this when manually entering a plain text password.
May 16, 2017, at 03:15 PM by 207.173.252.92 - Added video article
Added lines 16-17:

(:youtube belrsMy06QU:)
April 26, 2017, at 08:59 PM by BRIAN - The manual page for the start/stop app server link was wrong.. probably since we updated the manual
Changed lines 5-6 from:
To change/reset the password manually (not via the web interface), Shutdown the [[https://www.papercut.com/products/ng/manual/apdx-tools-start-stop-app.html | Application Server service]], open the following file in a text editor: @@[app_dir]/server/server.properties@@ and modify the line @@admin.password=@@.  If the password has been set by the system it will be prefixed with @@HASH:@@ - remove this when manually entering a plain text password.
to:
To change/reset the password manually (not via the web interface), Shutdown the [[https://www.papercut.com/products/ng/manual/common/topics/tools-start-stop-app.html | Application Server service]], open the following file in a text editor: @@[app_dir]/server/server.properties@@ and modify the line @@admin.password=@@.  If the password has been set by the system it will be prefixed with @@HASH:@@ - remove this when manually entering a plain text password.
Changed line 15 from:
This allows you to set a password in cleartext.  Save and close the file, then start the [[https://www.papercut.com/products/ng/manual/apdx-tools-start-stop-app.html | Application Server service]] back up again. Wait a minute or two, and when you log back into the admin interface, go to [@Options -> Advanced -> Reset admin password@] to change the password back to the hashed (i.e. encrypted) format.
to:
This allows you to set a password in cleartext.  Save and close the file, then start the [[https://www.papercut.com/products/ng/manual/common/topics/tools-start-stop-app.html | Application Server service]] back up again. Wait a minute or two, and when you log back into the admin interface, go to [@Options -> Advanced -> Reset admin password@] to change the password back to the hashed (i.e. encrypted) format.
June 26, 2015, at 06:20 AM by peterf - Included a mention of starting the Application Server up again.
Changed lines 5-6 from:
To change/reset the password manually (not via the web interface), Shutdown the [[https://www.papercut.com/products/ng/manual/apdx-tools-start-stop-app.html | application server service]], open the following file in a text editor: @@[app_dir]/server/server.properties@@ and modify the line @@admin.password=@@.  If the password has been set by the system it will be prefixed with @@HASH:@@ - remove this when manually entering a plain text password.
to:
To change/reset the password manually (not via the web interface), Shutdown the [[https://www.papercut.com/products/ng/manual/apdx-tools-start-stop-app.html | Application Server service]], open the following file in a text editor: @@[app_dir]/server/server.properties@@ and modify the line @@admin.password=@@.  If the password has been set by the system it will be prefixed with @@HASH:@@ - remove this when manually entering a plain text password.
Changed line 15 from:
This allows you to set a password in cleartext.  Then when you log back into the admin interface go to [@Options -> Advanced -> Reset admin password@] to change the password back to the hashed (i.e. encrypted) format.
to:
This allows you to set a password in cleartext.  Save and close the file, then start the [[https://www.papercut.com/products/ng/manual/apdx-tools-start-stop-app.html | Application Server service]] back up again. Wait a minute or two, and when you log back into the admin interface, go to [@Options -> Advanced -> Reset admin password@] to change the password back to the hashed (i.e. encrypted) format.
April 23, 2014, at 05:13 PM by TimG - Added note about running Notepad as admin
Added lines 17-18:
->Tip: If you’re running on Windows, and the server.properties file is locked, you may need to run Notepad with Administrator privileges - Find ‘notepad’ in your Start menu, then right-click and select ‘Run as Administrator’. When notepad opens, use the ‘File -> Open’ menus from that instance of notepad to open and edit the file above.
Added lines 17-20:
!! Using SSO and having problems?

If you're using PaperCut's [[https://www.papercut.com/products/ng/manual/ch-sso.html|SSO]] functionality you may want to login manually rather than use SSO. To do this, simply change the url from [@http://servername:9191/admin@] to [@http://servername:9191/admin/nosso@]

Changed lines 5-6 from:
To change/reset the password manually (not via the web interface), open the following file in a text editor: @@[app_dir]/server/server.properties@@ and modify the line @@admin.password=@@.  If the password has been set by the system it will be prefixed with @@HASH:@@ - remove this when manually entering a plain text password.
to:
To change/reset the password manually (not via the web interface), Shutdown the [[https://www.papercut.com/products/ng/manual/apdx-tools-start-stop-app.html | application server service]], open the following file in a text editor: @@[app_dir]/server/server.properties@@ and modify the line @@admin.password=@@.  If the password has been set by the system it will be prefixed with @@HASH:@@ - remove this when manually entering a plain text password.
Changed lines 3-4 from:
PaperCut has a built in administrator account (called "admin") that is available even if a connection to the domain / directory cannot be established.  The default username for this account is @@admin@@, and the password is set during the setup wizard when the system was first installed.
to:
PaperCut has a built in administrator account (called "admin") that is available even if a connection to the domain / directory cannot be established.  The default username for this account is @@admin@@, and the password is set during the setup wizard when the system was first installed.  This account is ''not'' related to the domain administrator account.
Deleted lines 2-3:
!PaperCut NG & PaperCut ChargeBack
Deleted lines 16-23:
!PaperCut Quota

PaperCut Quota and ChargeBack use domain / directory administrator accounts for authentication.  To change your password, use your standard domain / directory tools.




Changed line 18 from:
''Categories:'' [[!Troubleshooting]], [[!PaperCutNG]], [[!PaperCutQuota]]
to:
''Categories:'' [[Category.Troubleshooting|+]]
Changed line 20 from:
[-Keywords: change, password, reset, login, forgot, forgotten, forget, lost, missing, default password -]
to:
[-Keywords: change, password, reset, login, forgot, forgotten, forget, lost, missing, default password-]
Changed lines 5-6 from:
PaperCut NG has a built in administrator account (called "admin") that is available even if a connection to the domain / directory cannot be established.  The default username for this account is @@admin@@, and the password is set during the setup wizard when the system was first installed.
to:
PaperCut has a built in administrator account (called "admin") that is available even if a connection to the domain / directory cannot be established.  The default username for this account is @@admin@@, and the password is set during the setup wizard when the system was first installed.
Added line 10:
Added line 12:
Added line 14:
Changed lines 14-15 from:
This allows you to set a password in cleartext.  Then when you log back into the admin interface go to [@Options -> Advanced -> Reset admin password@] to change the password back to the hashed format.
to:
This allows you to set a password in cleartext.  Then when you log back into the admin interface go to [@Options -> Advanced -> Reset admin password@] to change the password back to the hashed (i.e. encrypted) format.
Changed lines 3-4 from:
!PaperCut NG
to:
!PaperCut NG & PaperCut ChargeBack
Changed lines 16-17 from:
!PaperCut Quota and ChargeBack
to:
!PaperCut Quota
Changed line 27 from:
[-Keywords: change, password, reset, login, forgot, forgotten, forget, default password -]
to:
[-Keywords: change, password, reset, login, forgot, forgotten, forget, lost, missing, default password -]
Changed lines 14-15 from:
This allows you to set a password in cleartext.  Then when you log back into the admin interface go to [@Options -> Advanced -> Reset admin password@] to change the password back to a hash.
to:
This allows you to set a password in cleartext.  Then when you log back into the admin interface go to [@Options -> Advanced -> Reset admin password@] to change the password back to the hashed format.
Changed lines 5-6 from:
PaperCut NG has a built in administrator account that is available even if a connection to the domain / directory cannot be established.  The default username for this account is @@admin@@, and the password is set during the setup wizard when the system was first installed.
to:
PaperCut NG has a built in administrator account (called "admin") that is available even if a connection to the domain / directory cannot be established.  The default username for this account is @@admin@@, and the password is set during the setup wizard when the system was first installed.
Changed lines 9-10 from:
To change the username, modify the @@admin.username=@@ line.
to:
For example, change:
 
admin.password=HASH\:316e2407fd6ea316527a9fe08f3edf8a
To something like this:
    admin.password=mypassword

This allows you to set a password in cleartext.  Then when you log back into the admin interface go to [@Options -> Advanced -> Reset admin password@] to change the password back to a hash
.
Changed lines 7-8 from:
To change the password, open the following file in a text editor: @@[app_dir]/server/server.properties@@ and modify the line @@admin.password=@@.  If the password has been set by the system it will be prefixed with @@HASH:@@ - remove this when manually entering a password.
to:
To change/reset the password manually (not via the web interface), open the following file in a text editor: @@[app_dir]/server/server.properties@@ and modify the line @@admin.password=@@.  If the password has been set by the system it will be prefixed with @@HASH:@@ - remove this when manually entering a plain text password.
Changed lines 7-8 from:
To change the password, open the following file in a text editor: @@[app_dir]/server/server.properties@@ and modify the line @@admin.password=@@.  To change the username, modify the @@admin.username=@@ line.
to:
To change the password, open the following file in a text editor: @@[app_dir]/server/server.properties@@ and modify the line @@admin.password=@@.  If the password has been set by the system it will be prefixed with @@HASH:@@ - remove this when manually entering a password.

To change the username, modify the @@admin.username=@@ line.
Changed lines 18-20 from:
[-Keywords: change, password, reset, login, forgot, forgotten, forget, default password -]

''Categories:'' [[!Troubleshooting]], [[!PaperCutNG]], [[!PaperCutQuota]
]
to:

----
''Categories
:'' [[!Troubleshooting]], [[!PaperCutNG]], [[!PaperCutQuota]]
----
[-Keywords: change
, password, reset, login, forgot, forgotten, forget, default password -]

Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on July 03, 2017, at 05:26 PM
Printable View   |   Article History   |   Edit Article