Invalid registration license/key

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July 29, 2019, at 11:54 AM by Chris King - Tidied it up and clarified some points
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Q: PaperCut says my registration key/license is invalid.  Why is this?  What can I do?

A: All licenses issued from ''sales@papercut.com'' should be valid and will work with indefinitely (no time limit).  The reasons for a license expiring including:

# You have recently upgraded to a new major release and your older license is not valid with the new version.  See our [[UpgradePolicy  | + ]] for more details.  If you have current Maintenance and Support, please email sales@papercut.com for a new free license.  The system will give you 30-days to rectify this issue.

# Licensed are limited based on the number of users on your domain.  If you exceed this limit for more than 30-days, the system may invalidate the license and prevent access
Please read the knowledge base article on [[LicenseExceeded | +]] for more details.
to:
Q: PaperCut says that my registration key/license is invalid.  Why is this?  What can I do?

A: All licenses issued from ''sales@papercut.com'' should be valid and will work with indefinitely (no time limit).  The reasons for licenses expiring include:

# You have recently upgraded to a new major release and your license is not valid with the new version.  See our [[UpgradePolicy  | + ]] for more details.  If you have current Maintenance and Support, please email sales@papercut.com for a free copy of your license.  Your server will give you 30-days to rectify this issue, at which point you may find that you are unable to access the administrative settings on your server's admin portal.

# Licenses contain certain limits, for example User limits (number of users)
If you exceed a license limit for more than 30-days, you may find that you are unable to access the administrative settings on your server's admin portal.  Please read the knowledge base article on [[https://www.papercut.com/kb/Main/LicenseExceeded | User Limit Exceeded]] for more details.
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->If you are continuing to have problems, please email support.
to:
->If you continue to have problems, please [[https://support.papercut.com | Contact Us]].
March 31, 2019, at 04:44 AM by timg - M&S Updates
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# You have recently upgraded to a new major release and your older license is not valid with the new version.  See our [[UpgradePolicy  | + ]] for more details.  If you have current premium support, please email sales@papercut.com for a new free license.  The system will give you 30-days to rectify this issue.
to:
# You have recently upgraded to a new major release and your older license is not valid with the new version.  See our [[UpgradePolicy  | + ]] for more details.  If you have current Maintenance and Support, please email sales@papercut.com for a new free license.  The system will give you 30-days to rectify this issue.
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(:title Invalid registration key/license:)
to:
(:title Invalid registration license/key:)
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Some common problems and their solutions:

-->'''1.''' Ensure you are running the correct version of PaperCut.  Licenses/keys are issued for a particular version of PaperCut.  The version number is either contained in the license file name or in the key.  For example, a PaperCut Quota key [@P5-500-80A53347-922A@] is a key valid for version 5 and will only work with version 5 (i.e. 5.0, 5.1, 5.2, etc.)

-->'''2.''' PaperCut ChargeBack and NG licenses are issued as a digitally signed file.  Please install the file without modification.  Any changes to the file supplied will invalidate the license.

-->'''3.''' PaperCut Quota keys often contain hyphens and zero.  Care should be taken to include hyphens.  Also take care to not confuse the number zero for the letter "O".

-->'''4.''' Check that you have downloaded and installed the correct edition of PaperCut.  PaperCut Quota licences are not valid for PaperCut NG and visa-versa.
to:
Other common problems and their solutions:

-->'''1.''' Check that you have downloaded and installed the correct edition of PaperCut.  PaperCut Quota licences are not valid for PaperCut NG and visa-versa.

-->'''2.''' Ensure you are running
the correct version of PaperCut.  Licenses/keys are issued for a particular version of PaperCut.  The version number is either contained in the license file name or in the key.  For example, a PaperCut Quota key [@P5-500-80A53347-922A@] is a key valid for version 5 and will only work with version 5 (i.e. 5.0, 5.1, 5.2, etc.)

-->'''3.''' PaperCut ChargeBack and NG licenses are issued as a digitally signed file.  Please install the file without modification.  Any changes made to the file supplied will invalidate the license.

-->'''4.''' PaperCut Quota keys often contain hyphens and zero.  Care should be taken to include hyphens.  Also take care to not confuse the number zero for the letter "O".

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# You have recently upgraded to a new major release and your older license is not valid with the new version.  See our [[UpgradePolicy  | + ]] for more details.  If you have current premium support, please email sales@papercut.biz for a new free license.
to:
# You have recently upgraded to a new major release and your older license is not valid with the new version.  See our [[UpgradePolicy  | + ]] for more details.  If you have current premium support, please email sales@papercut.biz for a new free license.  The system will give you 30-days to rectify this issue.
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A: All licenses issued from ''sales@papercut.biz'' should be valid and will work with indefinitely.  The reasons for a license expiring including:
to:
A: All licenses issued from ''sales@papercut.biz'' should be valid and will work with indefinitely (no time limit).  The reasons for a license expiring including:
Changed lines 5-14 from:
A: All licenses issued from ''sales@papercut.biz'' should be valid and will work with indefinitely.  Some common problems are:

-->'''1.''' Ensure you are running the correct version of PaperCut.  Registration keys are issued for a particular version of PaperCutThe version number precedes the first hyphen.  For example, [@P5-500-80A53347-922A@] is a key valid for version 5 and will only work with version 5 (i.e. 5.0, 5.1, 5.2, etc.)

-->'''2.''' Licenses are validated against the organization name.  Ensure
the ''Organization Name'' field in PaperCut's registration form is entered exactly as supplied by our sales team.  This includes spaces, case and punctuation.  Both the organization name and the registration key need to be entered exactly as supplied.  If the organization name is spelt incorrectly, please contact sales.

-->'''3.''' Registration keys often contain hyphens and zero.  Care should be taken to include hyphens.  Also take care to not confuse the number zero
for the letter "O".

-->'''4
.''' Check that you have downloaded and installed the correct edition of PaperCut (i.e. PaperCut Quota or PaperCut ChargeBack).  PaperCut Quota licences are not valid for PaperCut ChargeBack and visa-versa.
to:
A: All licenses issued from ''sales@papercut.biz'' should be valid and will work with indefinitely.  The reasons for a license expiring including:

# You have recently upgraded to a new major release and your older license is not valid with the new versionSee our [[UpgradePolicy  | + ]] for more details.  If you have current premium support, please email sales@papercut.biz for a new free license.

# Licensed are limited based on the number of users on your domain
.  If you exceed this limit for more than 30-days, the system may invalidate the license and prevent access.  Please read the knowledge base article on [[LicenseExceeded | +]] for more details.

Some common problems and their solutions:

-->'''1.''' Ensure you are running the correct version of PaperCut.  Licenses/keys are issued for a particular version of PaperCut.  The version number is either contained in the license file name or in the key.  For example, a PaperCut Quota key [@P5-500-80A53347-922A@] is a key valid
for version 5 and will only work with version 5 (i.e. 5.0, 5.1, 5.2, etc.)

-->'''2
.''' PaperCut ChargeBack and NG licenses are issued as a digitally signed file.  Please install the file without modification.  Any changes to the file supplied will invalidate the license.

-->'''3.''' PaperCut Quota keys often contain hyphens and zero.  Care should be taken to include hyphens.  Also take care to not confuse the number zero for the letter "O".

-->'''4.''' Check that you have downloaded and installed the correct edition of PaperCut.  PaperCut Quota licences are not valid for PaperCut NG
and visa-versa.
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(:title Invalid registration key:)
to:
(:title Invalid registration key/license:)
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Q: PaperCut says my registration key is invalid.  Why is this?  What can I do?

A: All registration keys issued from ''sales@papercut.biz'' should be valid and will work with indefinitely.  Some common problems are:
to:
Q: PaperCut says my registration key/license is invalid.  Why is this?  What can I do?

A: All licenses issued from ''sales@papercut.biz'' should be valid and will work with indefinitely.  Some common problems are:
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(:title Invalid registration key:)
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[-keywords: registration key, licence key, license key, serial, invalid key -]
to:
[-keywords: registration key, licence key, license key, serial, invalid key -]

''Categories:'' [[!Licensing]
]
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->If you are continuing to have problems, please email support.
to:
->If you are continuing to have problems, please email support.

[-keywords: registration key, licence key, license key, serial, invalid key -]
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-->'''1.''' Ensure you are running the correct version of PaperCut.  Registration keys are issued for a particular version of PaperCut.  The version number precedes the first hyphen.  For example, P5-500-80A53347-922A is a key valid for version 5 and will only work with version 5 (i.e. 5.0, 5.1, 5.2, etc.)
to:
-->'''1.''' Ensure you are running the correct version of PaperCut.  Registration keys are issued for a particular version of PaperCut.  The version number precedes the first hyphen.  For example, [@P5-500-80A53347-922A@] is a key valid for version 5 and will only work with version 5 (i.e. 5.0, 5.1, 5.2, etc.)
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Describe InvalidRegistrationKey here.
to:
Q: PaperCut says my registration key is invalid.  Why is this?  What can I do?

A: All registration keys issued from ''sales@papercut.biz'' should be valid and will work with indefinitely.  Some common problems are:

-->'''1.''' Ensure you are running the correct version of PaperCut.  Registration keys are issued for a particular version of PaperCut.  The version number precedes the first hyphen.  For example, P5-500-80A53347-922A is a key valid for version 5 and will only work with version 5 (i.e. 5.0, 5.1, 5.2, etc.)

-->'''2.''' Licenses are validated against the organization name.  Ensure the ''Organization Name'' field in PaperCut's registration form is entered exactly as supplied by our sales team.  This includes spaces, case and punctuation.  Both the organization name and the registration key need to be entered exactly as supplied.  If the organization name is spelt incorrectly, please contact sales.

-->'''3.''' Registration keys often contain hyphens and zero.  Care should be taken to include hyphens.  Also take care to not confuse the number zero for the letter "O".

-->'''4.''' Check that you have downloaded and installed the correct edition of PaperCut (i.e. PaperCut Quota or PaperCut ChargeBack).  PaperCut Quota licences are not valid for PaperCut ChargeBack and visa-versa.

->If you are continuing to have problems, please email support
.

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Article last modified on July 29, 2019, at 11:54 AM
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