How to Collect Windows Installer Logs

KB Home   |   How to Collect Windows Installer Logs

Main.HowToCollectWindowsInstallerLogs History

Hide minor edits - Show changes to output

March 07, 2019, at 04:54 AM by timg - Privacy update
Added lines 12-14:

By the way: your log files and other information you send to us will be treated with care in accordance with our [[|privacy policy]].

December 19, 2018, at 12:29 AM by peterf - New KB for our Windows installer logging being on by default from 18.2.4
Added lines 1-16:
(:title How to Collect Windows Installer Logs:)

As of version 18.2.4, the PaperCut NG and PaperCut MF installer wizard for Windows automatically produces a setup log file. If your upgrade or installation on a Windows server encounters an issue before the installer reports completion, this log file might reveal the cause.

The log file can be found in the following location on modern Windows operating systems:

[@C:\Users\[username]\AppData\Local\Temp\Setup Log YYYY-MM-DD #NNN.txt@]

... where [@username@] is the user account that executed the installer, [@YYYY-MM-DD@] reflects the date the installer was run, and [@NNN@] indicates the attempt number from that date (e.g. [@001@] for the first run, [@002@] for the second, and so on).

If you come across an issue with the Windows installer, this setup log file can be provided to your PaperCut MF partner to help with troubleshooting, or if you run PaperCut NG, it can be supplied in a ticket raised via Your PaperCut MF partner's contact details can typically be found under the '''Support''' section of the '''About''' tab in the Admin web interface.

''Categories:'' [[Category.Debugging|+]], [[Category.Troubleshooting|+]]
[-Keywords: setup, install, upgrade, upgrading, windows, win, debug, log, zono-]


Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.

Article last modified on March 07, 2019, at 04:54 AM
Printable View   |   Article History   |   Edit Article