Device Count Exceeded

PaperCut MF makes it easy to implement new Multifunction Devices (MFDs) to quickly get your print environment operational.

Sometimes you need the flexibility to add or change MFDs at short notice, whether increasing your print capacity or trialing additional devices. So to help make these changes quick and easy for you, PaperCut MF lets you exceed your available device licenses for up to 7 days.

During this grace period, your PaperCut MF solution will continue to operate fully, giving you time to work with your reseller to determine the optimal number of licenses to achieve your objectives. If you’ve exceeded your license and need to know the next steps, find out here

NOTE: Restarting the PaperCut Application Server service triggers the embedded device count to happen on the spot.


Q How can I find my license information and Support ID?

To see your license details, log into the PaperCut MF web admin interface, and then from the left menu select About.

Scroll down to the “License Info” section to see the number of devices and users licensed, and how many licenses of those are in use.

License Info section of the About page

The License Info section also contains your Support ID, the number of licenses you have for release stations and advanced client pop-ups, and the date of when the licenses were issued.

The About page also contains your Customer Reference Number (CRN). Please quote your Support ID or Customer Reference Number (CRN) when contacting PaperCut with any license query.


Q How will I know if I’ve exceeded my device license limit?

When you’re installing a new MFD, if PaperCut MF detects that you’ve exceeded your licenses it will display a message to notify you that an additional device license is required within the next 7 days.


Q What happens when/if I exceed my device license limit?

If you exceed the number of devices, PaperCut will allow a 7 day grace period for you to determine the optimal number of licenses you need to update your infrastructure. During this time, you will have full use of all PaperCut MF features on the MFD, including reporting.

If you need help with adding new MFDs, your PaperCut reseller can help you with testing and integrating. They can also provide you with additional licenses during the grace period to ensure print continuity for your users.

If the photocopier remains unlicensed after 7 days, the PaperCut embedded application will block users from logging into the MFD. The end-users won’t be able to release their print jobs or do a copy/scan job at the photocopier.


Q How can I resolve my excess devices on my network?

  1. Remove unused or under-utilized devices from your network. This immediately releases licenses to your newly added MFD. If you’re unsure about which devices could be decommissioned, run usage reports. For more information on how to do that, visit Reports -> Printer
  2. If you are expanding your network and all connected devices are still required, you will need to increase the number of device licenses. To purchase an additional license, contact your PaperCut reseller or email oursales team.

Q What if I am phasing out a device and replacing it with a new device?

If devices are superseded and replaced by a device of the same brand, simply uninstall the older device and install the new one to replace that license. If, however, you are changing device brands, you are eligible for upgrades at a discounted rate. Contact your PaperCut reseller or email our sales team.


Q How do I install the new device license?

PaperCut licenses are supplied as a digitally signed license file. Check out “How to install your license” for more information.


Q How can I get notified about excess devices without having to log in to the PaperCut Admin web interface?

You can set up PaperCut MF to automatically email you or your reseller if the license limit is exceeded. See the Options → System Notifications section.

System notifications

Q Can I use my PaperCut MF licenses on all brands of printers?

PaperCut MF licenses are brand specific. If you have a license for one brand of MFDs and you change them to another brand of MFDs you need to acquire the brand-specific license. The exchange license is available at a discounted rate.


Categories: SalesAndLicensing

Keywords: device license, device licence, MFD license, license exceeded, expire, invalid license, additional devices, adding devices, adding printers, adding MFDs, mf-only

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