KB Home | Comparing Device Meters Counts to PaperCut Logs
PaperCut is an end-user tracking and charging system as opposed to a meter collection and device billing system. Hence our objective is to track usage of MFPs and printers by users. When comparing the device meter/billing reports with the logs from PaperCut there usually is not a perfect match.
We have analyzed data from a number of customer sites, and have found there is typically less than 1 or 2 percent difference between these counters. The precise differences will depend on how the devices are used.
The reasons for differences between the meters and PaperCut counts are explained below.
PaperCut tracks usage performed by users, including:
Network printing from workstations
Off-the-glass MFP usage of copying, scanning and faxing (when using PaperCut MF).
However, there are some types of usage that may not be tracked by PaperCut because they are not performed by individual users which include:
Periods where PaperCut is not monitoring the device usage. e.g. if the device is being serviced, or PaperCut is disabled temporarily.
Rare error events such as a power failure or system failure leading to missed event reporting.
PaperCut miscounting the number of pages, color or duplex in a print job. If you find cases of these please report them to us to be resolved - see here.
Printers configured incorrectly in PaperCut - ensure that the color detection mode is set correctly for all printers. i.e. color detection isn’t being used for printers that only print grayscale (should be set to ‘this is a grayscale printer’), and vice versa (accidentally setting a color printer as ‘this is a grayscale printer’ - which will result in color jobs being printed, and PaperCut counting them as grayscale).
Paper jams, while rare, may cause undercounts or overcounts depending on how the printer behaves, e.g. does it reprint the job or not. This can be reduced by implementing hardware page checks.
Depending on the device type, some large page sizes (e.g.) 11×17 will be counted as two ‘clicks’ on the actual device for billing purposes. However in PaperCut it will still be counted as one (large) page.
Moving/replacing physical devices - the physical device counter will then differ from the set of jobs being reported that went through the server’s print queue associated with the (now replaced) device.
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.