KB Home | Changing the job timeout in hold/release queues
When jobs are left held in a hold/release queue (e.g. release station) for a long time they are eventually deleted. By default the timeout period prior to v11.4 was set to 30 minutes, but based on a 2011 survey of our customer base we have increased the default timeout of jobs in hold/release queues. The default value differs between education and commercial/professional sites (2 hours for education, 4 hours for commercial/professional). The timeout is configurable but the default is a good compromise between user convenience and environmental savings. The new default only affects new installations. The period can be changed via:
Options → General → Hold/Release Queues → Delete held jobs if not released after.
This setting also applies to jobs in a secure print release environment or Find Me printing setup using global virtual print queues.
If you’re running 15.1 or later, you can now also set this on a per-job / per-group / per-printer (and more!) basis using Print Scripts:
Example recipe under Printers → [select your printer] → Scripting → Import Recipe → Adjust Hold/Release Queue timeout for selected group
This release contains an updated Java version which no longer supports 32-bit workstations. If you have any 32-bit users launching the User Client or Release Station from a network share, see this Knowledge Base article for more information.