You are here: Configuration > Copier integration > Release Stations and Find Me Printing > Prevent jobs being released from an MFD Release Station when a device is in error

Prevent jobs being released from an MFD Release Station when a device is in error

Note:

To block the release of jobs on a device when an error is reported:

Step 1: Enable blocking job release to a device in error

Step 2: (Optional) Change the default errors that will block jobs being released

Step 3: (Optional) Copy the release queue settings to other devices with hold/release enabled

Step 1: Enable blocking job release to a device in error

  1. Click the Devices tab.

    The External Device List page is displayed.

  2. Select a device.

    The Device Details page is displayed.

  3. In the External Device Settings area, select the Enable print release check box.

  4. Select the Block the release of jobs when this device is in error check box.

    Note:
    • You cannot select to both not release jobs when a device is in error AND Automatically release jobs on login.
    • This checkbox is available only for supported devices—not all devices are supported.

  5. Click OK.

Step 2: (Optional) Change the default errors that will block jobs being released

PaperCut MF gives you the flexibility to roll out the prevention of job release to devices in error in a manner that suits your unique requirements. By default, the following reported errors will block the release of jobs:

  • noPaper
  • doorOpen
  • jammed
  • offline
  • inputTrayMissing
  • outputTrayMissing
  • markerSupplyMissing
  • outputFull

As soon as a user logs into an MFD, the Application ServerAn Application Server is the primary server program responsible for providing the PaperCut user interface, storing data, and providing services to users. PaperCut uses the Application Server to manage user and account information, manage printers, calculate print costs, provide a web browser interface to administrators and end users, and much more. will start polling the SNMPSimple Network Management Protocol (SNMP) is a component of the Internet Protocol Suite as defined by the Internet Engineering Task Force (IETF). It consists of a set of standards for network management, including an application layer protocol, a database schema, and a set of data objects. Devices that typically support SNMP include routers, switches, servers, workstations, printers, modem racks and more. status of the device. In most cases, the state of the device will be updated in less than 5 seconds. We recommend using the default list of errors, but if you need to exclude any of these errors or add any additional errors, follow the steps below.

For example, the default list does not include a low toner error because a user can continue to print even when this error is displayed. If you want to prevent the release of jobs when toner is low, you can add the lowToner error type to the default list.

Note:

The selected errors apply only to the selected device.

  1. Click the Devices tab.

    The External Device List page is displayed.

  2. Select a device.

    The Device Details page is displayed.

  3. Click the Advanced Config tab.

  4. In Quick find, enter ext-device.block-release-on-error.snmp-error-list. The default value is DEFAULT, which includes all of the errors listed above. You can customize this list by either adding extra error types, or removing some of the default error types.by copying the list and then removing individual errors.

  5. In Value:

    1. Paste the following full list of error types:

      lowPaper,noPaper,lowToner,noToner,doorOpen,jammed,offline,serviceRequested,inputTrayMissing,outputTrayMissing, markerSupplyMissing,outputNearFull,outputFull,inputTrayEmpty,overduePreventMaint

    2. Delete any error types you do not want to use.
  6. Click Update.

To reset the device errors to the default list

  1. Click the Devices tab.

    The External Device List page is displayed.

  2. Select a device.

    The Device Details page is displayed.

  3. Click the Advanced Config tab.

  4. In Quick find, enter ext-device.block-release-on-error.snmp-error-list.
  5. In Value, enter DEFAULT.

  6. Click Update.

  7. Release a test print job to a device in error to check if there were no copy and paste mistakes.

Step 3: (Optional) Copy the release queue settings to other devices with hold/release enabled

Rather than repeating the above steps for each device, you can copy the hold/release settings and apply them to selected or all devices.

  1. Click the Devices tab.

    The External Device List page is displayed.

  2. Select a device.

    The Device Details page is displayed.

  3. In the Actions menu, select Copy settings to other devices.
  4. In the Target area, select the rest of the devices to which you want to copy the hold/release behavior.

    Caution:

    This action copies all hold/release settings. Do not copy to devices that should not have hold/release enabled, or that have other hold/release settings that you want to remain different.

  5. In the Settings area, select Show all source settings.
  6. Under Device Settings, select:

  7. Click Copy.


Comments

Share your findings and experience with other PaperCut users. Feel free to add comments and suggestions about this Knowledge Base article. Please don't use this for support requests.