Available in PaperCut NG and PaperCut MF.

PaperCut NG/MF system health monitoring overview

The PaperCut NG/MF System Health interface exposes endpoints that allow you to monitor the health of PaperCut NG/MF and its connected infrastructure, using monitoring tools, such as PRTG, Zabbix, and Nagios. Your monitoring tool does not have to be expensive or complicated, and as long as it has the capability to check whether a web page is up, you can configure it to monitor your print environment using PaperCut NG/MF System Health interface. The interface also exposes detailed system health information in JSON format for more advanced monitoring tools and scripts.

You can use this information to:

  • Trigger alarms for urgent print outages

    You can monitor and trigger alarms for the overall system status, as well as the status of individual components (such as printers or devices). Triggering a notification as soon as events occurs rather than waiting for someone to contact you, allows you to address the issue immediately thus reducing downtime.

  • Monitor real-time activity

    View real-time measurements of the number of print jobs, held jobs, errors, and warnings. Every print environment has it’s own heartbeat, for example, when to expect peak times and how many errors are deemed normal. By creating a real-time dashboard of your environment, you’ll get to know the heartbeat of your organization’s printing and know when to respond to changes.

  • Plan future printing resource requirements

    You can plan for expansion and preemptively manage your printing environment to address bottlenecks before they occur. For example, you might want to view a graph of user license usage over time, so you can anticipate when you are likely to run out and ensure that does not happen.

  • Monitor printer and device inactivity

    Changes in print usage can indicate that there is a problem with a printer, even if the printer is online. For example, if there has been no print activity on a frequently used printer for a long period of time, this could indicate that there is a problem, such as a card reader not working, or the door to the print room being locked. Standard status alarms do not highlight these problems. PaperCut NG/MF System Health interface allows you to monitor real-time activity to identify changes in printing behavior.

Your level of monitoring can be as simple as creating a single alarm for the overall PaperCut NG/MF system health, or as comprehensive as providing alarms for individual components (such as a specific printer) and generating graphs that show trends in printing patterns and resource usage over time. This allows you to quickly confirm that your printing environment is available, functioning as expected, and also anticipate any events that could impact your printing environment in the future.

The PaperCut NG/MF System Health interface retrieves a wide range of information relating to the status of: