Working with popup messages
Q How does PaperCut notify users that they are out of credit/quota?
If the User Client Tool (client software) is installed on the workstation, the user’s credit status will be displayed on login. In addition users can view their account status in detail via the
Summary page via the User web interface. The User Client Tool can optionally be configured to display a warning message on login if the user’s credit runs low.
Real-time notifications of denied print jobs (due to lack of quota/credit or printer filter restrictions):
- PaperCut MF/NG: - Messages are delivered using a number of methods, including; via the user client software (recommended), by email or WinPopup .
Q Microsoft’s Popup Messages are not working. How do I fix this?
If running PaperCut MF/NG, please read this article:
If using Microsoft’s WinPopup or netsend service, the most common reasons for users not receiving the message are:
- Windows 98 or ME:
- The user is running Win 98 or Win ME. These systems need the “Winpopup” program running to receive messages. You will find this on the Microsoft Windows Install CD.
- Windows NT, 2000 or XP:
- On Windows NT, 2000 and XP. The “Messenger” service (under Start→Settings→Control Panel→Services) must be “running”. With default Windows XP installations, this service is usually disabled. Set the service to Automatic. Note: This service should be enabled on all workstations used by network users. (i.e. not just the server).
- Windows XP (Pro or Home):
- The “Messenger” service (under Start→Settings→Control Panel→Services) must be “running”. With default Windows XP installations, this service is usually disabled. Set the service to Automatic.
- On Windows XP, the personal firewall can sometimes disable the windows networking ports preventing messages. You should make sure the firewall does not block local network traffic. Ensure the systems can accept incoming TCP messages on port 135.
You can manually test popup messages issued from your server by using the command prompt as follows:
- Start→Run, enter “cmd” and press OK
- Type at the prompt:
net send <username> Testing123where
<username>is the name of a user currently logged onto the network.
- The message “Testing123” should appear on the user’s desktop.
Q Is there any other way to alert students to print rejections other than via Winpopup? The network administrator has disabled this feature due to the abuse of it by students.
PaperCut MF/NG uses its in-build protocol based on XML web services to send messages. This is a better alterative to Winpopup messages.
Keywords: print job deny, net send, winpopup, win popup, user notification, messages, control