Supported printer guidelines

Printers

To talk to the printer, PaperCut Hive and Pocket use IPP or IPPS (Internet Printing Protocol, and then the secure version of the same thing). Check to see if your printer supports IPP. It’ll sometimes be listed under a “security” feature or sometimes as “network protocol” or “printing protocol” or something similar. Most modern printers support IPP.

The language we use to send the print job to the device is PDF - so if your printer supports PDF as a printer language, you’re good to go! This is normally listed as the “printer language” or “language” on manufacturer websites.

Devices / Multi-Function Devices (MFDs)

When it comes to PaperCut Hive, you have more options. PaperCut Hive lets you install an app onto the device itself:

• Lite Release App - This app allows you to log in to the device to release your print jobs, instead of using the Mobile App to release them.
• Full Embedded App - This app allows you to:
  • release your print jobs by logging in to the device
  • track copying and scanning through PaperCut Hive. (Similar to PaperCut MF, if you come from that world!)

Note that this page is only intended as a rough guide to device compatibility. Have a chat with your PaperCut Hive Accredited Reseller to discuss your requirements and options on each device.

* Our full embedded app on this platform requires inbound calls to perform actions such as logging in with a card and unlocking a device for copying. Since our cloud services are unable to speak directly to these devices, we require an edge node to communicate with them. If you are using this manufacturer, please ensure you have an online and stable edge node that can communicate directly with your MFDs on the local network. See the System Requirements page, PaperCut Hive embedded applications section.

Supported printers frequently asked questions (FAQs)