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Supported printer guidelines

This page applies to:

Second only to the nervousness of reading “batteries not included” when unwrapping a birthday present - the question of “But will my printers be supported?” is bound to come up when discussing PaperCut Pocket or Hive.

Printers

To talk to the printer, PaperCut Pocket and Hive use IPP or IPPS (Internet Printing Protocol, and then the secure version of the same thing). Check to see if your printer supports IPP. It’ll sometimes be listed under a “security” feature or sometimes as “network protocol” or “printing protocol” or something similar. Most modern printers support IPP so hopefully this won’t be a stumbling block.

The language we use to send the print job to the device is PDF - so if your printer supports PDF as a printer language - you’re good to go! This is normally listed as the “printer language” or “language” on manufacturer websites.

Devices (or ‘MFDs’)

When it comes to PaperCut Hive, you have more options. PaperCut Hive lets you install an app onto the device itself:

  • Lite Release App - this allows you to log into the device to release your print jobs, instead of using the Mobile App to release them.
  • Full Embedded App - this allows you not only to release your print jobs by logging into the device, but also lets you track copying and scanning through PaperCut Hive. Similar to PaperCut MF, if you come from that world!

Note that this is only intended as a rough guide to device compatibility. Have a chat with your local PaperCut Hive reseller to discuss your requirements and options on each device.

MANUFACTURER HIVE - LITE RELEASE APP HIVE - FULL EMBEDDED APP
Canon Not Yet Coming soon
(ImageRUNNER ADVANCE Gen 3 devices)
Fujifilm Not Yet Yes - with Integrated Scanning
Fuji Xerox Yes
(ApeosPort V5 or later required, and Browser v5 or above)
Yes*
(ApeosPort V5 or later required)
HP Yes
(OXPd and Workpath supported. Note: For OXPd, minimum firmware version is FutureSmart 4.10.0(2410028). We recommend upgrading to the latest available firmware.)
Yes* - with Integrated Scanning
(OXPd. Including 4.3" screens. Note: For OXPd, minimum firmware version is FutureSmart 4.10.0(2410028). We recommend upgrading to the latest available firmware.)
Konica Minolta Yes
(bEST certified)
(i-Option required)
Yes* - with Integrated Scanning
(bEST certified)
(OpenAPI 4.1 or later required. Production Print devices not supported)
Kyocera Not Yet Yes
(Series 3 or above with Webkit browser, 7 inch panel (or larger), HyPAS enabled)
Ricoh Not Yet Yes - with Integrated Scanning
(Smart SDK 2.12 or above required, Fiery devices not supported, HDD or Micro SD required)
Sharp Yes
(OSA 5.1+ and n2.0 browser required)
Yes - with Integrated Scanning
(OSA 5.1+ and n2.0 browser required)
Toshiba Yes
(V3 or above required)
Yes* - with Integrated Scanning
(V3 or above required)
Xerox Yes
(EIP2.0 or above required)
Yes* - with Integrated Scanning
(SNMP V2 supported, SNMP V3 not supported yet)
Brother Yes Not Yet
Epson Yes Not Yet
Lexmark Not Yet Not Yet

* Our full embedded app on this platform requires inbound calls to perform actions such as logging in with a card and unlocking a device for copying. Since our cloud services can’t speak directly to these devices, we require an edge node to communicate with them. If you are using this manufacturer, please ensure you have an online and stable edge node that can communicate directly with your MFDs on the local network.

Supported printers frequently asked questions (FAQs)

Do you support any other print languages (other than PDF)?
At the moment PDF is the only supported option - we are also looking to support URF in the not-too-distant future.
What if my printer doesn't support PDF as a print language?
Don’t worry! You can still use that printer with Pocket or Hive. You’ll need to configure the printer on a machine that is normally switched on - so that the edge node can use the local print queue to send jobs to the printer. In short, if you have a super node set up, add a print queue for the printer in question, and you should be all set!

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