Supported printer guidelines
Second only to the nervousness of reading ‘batteries not included’ when unwrapping a birthday present - the question of ‘But will my printers be supported?’ is bound to come up when discussing Pocket or Hive.
To talk to the printer, PaperCut Pocket and Hive use IPP or IPPS (Internet Printing Protocol, and then the secure version of the same thing). Check to see if your printer supports IPP - it’ll sometimes be listed under a ‘security’ feature or sometimes as a ‘network protocol’ or ‘printing protocol’ or something similar. Most modern printers support IPP so hopefully this won’t be a stumbling block.
The ‘language’ we use to send the print job to the device is PDF - so if your printer supports PDF as a printer language - you’re good to go! This is normally listed as the ‘printer language’ or ‘language’ on manufacturer websites.
When it comes to PaperCut Hive, you have more options. PaperCut Hive lets you install an app onto the device itself:
- Lite App - this allows you to log into the device to release your print jobs, instead of using the Mobile App to release them.
- Embedded App - this allows you not only to release your print jobs by logging into the device, but also lets you track copying and scanning through PaperCut Hive. Similar to PaperCut MF, if you come from that world!
Note that this is only intended as a rough guide to device compatibility. Have a chat with your local PaperCut Hive reseller to discuss your requirements and options on each device.
|Manufacturer||Hive - Lite app||Hive - Embedded app|
|Fuji Xerox||Yes(ApeosPort V5 or later required, and Browser v5 or above)||Coming Soon|
|HP||Yes(OXP required. Workpath support coming soon)||Not yet|
|Konica Minolta||Yes(i-Option required)||Not yet|
|Kyocera||Not yet||Yes(Webkit browser, 7 inch panel (or larger), HyPAS enabled)|
|Ricoh||Not yet||Yes(Smart SDK 2.12 or above required, Fiery devices not supported, HDD or Micro SD required)|
|Sharp||Yes(N2.0 browser required)||Yes(N2.0 browser and Extended OSA platform required)|
|Toshiba||Yes(V3 or above required)||Yes(V3 or above required)|