Strong document security needs a strong security culture. Preventing data loss starts with your people. So while we're the first to say that our print management software can help secure your printed documents, we'll openly acknowledge that document security remains first and foremost a people problem.
Technology won't fix a people problem but it can be used to help. As a print management company, we've seen many organizations around the world use our software together with cultural change to achieve big security wins. On this page we're sharing some tips on how to achieve print security success.
For most companies, the path to a strong security culture is taking incremental steps that make a difference to the daily work-life of staff. Security-related solutions can help here. Combining security-related solutions with cultural change is the secret to success.
For example, a simple task like having to sign into a printer could cause a user concern if they don't understand the benefit of it. But if they understand the environmental benefits such as saving paper, toner, and power, you have a much more compelling case for cultural change that people will buy into.
Here are five recommendations for how to build a strong document security culture in your organization:
|1||Document security is everyone's responsibility||
It's tempting to assign network/printing security responsibility to an expert — usually someone sitting in IT — and hope the job will be done. Wishful thinking! A successful cultural change has to involve more than just the overworked IT staff, and in particular it must include people that create and consume documents (all of us!).
|2||Give users information to build understanding and ownership||
You want your users to be informed so they can build understanding and take ownership of their printing habits.
Imagine if your users really knew how many documents are printed each week. Holy cow! Give people the info they need to understand the risks.
|3||Recognise people who do the right thing||
It's the number one way to encourage a change in behavior — it's so important to reward good behaviors.
|4||Unity is strength — avoid the single weak link||
Don't weaken your security effort by compartmentalizing by department. Security is as strong as the weakest link, so a unified approach is important. Document security should not be separate from general or IT security.
|5||Make document security fun||
Are you serious? Well security is serious, but it needn't be totally serious. A boring presentation is unlikely to be engaging or effective. Even with a topic like security, there are ways to make things fun:
Real world examples
An international language school had a minor document security scare. A staff member had printed out student emergency contact information for an upcoming excursion (off-site trip). This was usual practice. The documents were unfortunately accidently left on a desk in a public area, and this exposed all students' personal identifying information. The school used this event to indicate there needed to be some culture change.
Alongside a general awareness campaign, they used PaperCut MF to watermark the staff and student's name on everything they printed. The students didn't mind because, as a school, there was already a strong culture of students putting their names on everything. Yes, having it automatically apply to staff documents was a new, but still it was a familiar concept. Seeing their name appear on every printed page made a big difference in making document security more personal and owned, and helped reinforce the culture change message.
A disability services organization with seventeen locations kicked off a change management program for information security by tackling print as an easy first step. They built momentum with something most staff could easily relate to — implementing secure print release using staff's existing door access cards. A number of security-win stories were shared via the all staff newsletter, and the milestone of 100% of jobs being printed via secure print release was celebrated. This small but successful project around good print security laid the foundation for a series of other projects aimed at improving the information security culture.
When a major supermarket chain started rolling out secure print release and document security features as part of a company-wide program, the user response was grumpily negative. People saw the 'extra steps' around printing as an annoyance and head office poking their nose in again.
In a stroke of change management genius, print security was repositioned as a compelling environmental story, by highlighting how much paper waste was being saved by unreleased print jobs. In their case, almost 14% of printing was uncollected. After this repositioning of the iniative, almost overnight the user sentiment became positive. The story of reducing waste was shared not only to staff but also mentioned in a shareholder's report summarizing wins for the year.
Government / Local Council
A provincial treasury department wanted to encourage more responsible printing behavior, and found an easy way to do it with PaperCut MF. They enabled silent tracking and reporting of print activity, and started making the information available to teams with regular email reports.
This simple combination of awareness and visibility saw print volumes and paper waste decline. In addition, having this information available in the IT team helped make the value of document security clearer than ever. As the next challenge, the department is in the process of rolling out Find-Me printing and Secure Print Release. This change has been made easy now there is already awareness and knowledge about printing in the teams.
If you want to dive deeper into the topic of print security, our Security Whitepaper is a great place to start.
To learn how PaperCut print management software can help you along your security journey, check out these links:
- Find more detailed information about Secure Print Release.
- Discover the topic of Print Security.
- Get the answers to common security questions.
- This KB article covers PaperCut's focus on security when developing products.
- Here's all you need to know about PaperCut and the General Data Protection Regulation (GDPR).