PaperCut 11.3 is now available for download. This release contains plenty of improvements like project/client discounts (per-shared account) and hardware-level validation of pages printed. See the release history for the full list of changes.
In the meantime, our new support system has now had some time to settle in. If you’ve contacted support lately you may have noticed some changes such as the new live chat interface and being able to log in to check the status of your ticket(s). For us, the system provides better visibility of open tickets and makes it easier for your question to go straight to the person with the right knowledge to help.