Known Issues with Samsung Embedded (PaperCut MF)

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PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact support.


Issue ID

Description

Reported in

Status

Resolved in

11259

Certificate is expired when installing on copier. More info…

All versions (since April 15 2017)

Resolved

Workaround available

320001

Certificate error when installing on copier. More info…

14.1 (Build 26983)

Resolved

14.2

320002

Firmware upgrade required to address security issue on SCX-6555 NX and SCX-6545 NX. More info…

October 2012

Resolved

Firmware
v2.xx.07.07

320003

Single-Sign-On (SSO) support for 3rd party applications on the A4 devices. More info…

12.2

Resolved

12.3

320004

Device displays “Browser UI terminated” and reboots. More info…

12.2

Resolved

12.2

8802

Embedded application version ≥ 1.1.0 not connecting to PaperCut < 16.0. More info…

PaperCut < 16.0

Resolved

Configuration

Other known issues, not specific to the PaperCut MF Samsung Embedded solution are covered in:


11259: Certificate expired error when installating PaperCut. (since April 15th, 2017)

During the installation of the Samsung “PAR” file to the copier, the installing user may be shown an error about the certificate being expired. The resulting error halts the installation.

The certificate used to sign the par expired on the weekend (15th April, 2017). We have a new PAR file available now. If you need the new PAR file, please contact us at support@papercut.com. It will also be available in the next release of PaperCut. (17.1)

Another alternate option is to change the date on the Samsung to any day last week then do the install and put the clock back. This should avoid the error from showing up during the installation process.

It will affect all versions of PaperCut but only customers doing new installations or updating the PAR file will see this issue.

Existing installations are not affected.


320001: Certificate error when installing on copier in version 14.1 (Build 26983) - (Resolved in 14.2)

During the installation of the Samsung “PAR” file to the copier, the installing user may be shown an error about the certificate. The resulting error halts the installation.

Existing installations are not affected.


320002: Security issue on SCX-6555 NX and SCX-6545 NX (Resolved in Firmware v2.xx.07.07 and above)

In October 2012 a significant authentication issue was discovered with the two Samsung devices above. This security issue needs to be resolved at the firmware level and Samsung have confirmed a fix will be made available in the next firmware update.

If PaperCut is going to be installed in a security conscious environment, we do not recommend using these devices until a fix is provided.

Samsung have advised PaperCut Software that new firmware has been issued which resolves the problem described above, for the devices SCX-6546 NX and SCX-6555 NX. The firmware is v2.xx.07.07 or above.


320003: Single-Sign-On (SSO) support for 3rd party applications on the A4 devices (resolved in 12.3)

On A4 devices when using 3rd party scanning solutions alongside PaperCut the user may not be able to initiate scan operations.

This has been confirmed by Samsung as a bug in the firmware of the A4 device range. They are working on a solution and we will update this notice as Samsung inform us of progress on this issue.


320004: Device displays “Browser UI terminated” and reboots (resolved in 12.2).

On recent firmware versions for the CLX-9350 a message “Browser UI terminated” may appear when a message popup shows and the “OK” button is not pressed within 5 seconds. This may not be limited to this model and/or firmware.

We have found the problem which is a result of a firmware regression for this device. We have produced a workaround which will be made available in the PaperCut 12.2 release. Customers can contact support@papercut.com to receive an early update before the official release.


8802: Embedded application version ≥ 1.1.0 not connecting to PaperCut < 16.0.

There is a known issue attempting to connect the Toshiba LeSF embedded application version 1.1.0 and above with a PaperCut server less than version 16.0.

New installations of the v1.1.0+ embedded application by default use HTTPS port 9192 to communicate with the PaperCut server. PaperCut versions earlier than 16.0 are not capable of communicating with devices on this port. Change the device ‘HTTPS/binary’ port to 9193 when connecting to PaperCut versions earlier than 16.0.



Categories: Troubleshooting, PaperCut MF


Keywords: MF,Samsung, problem, issue, install

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Article last modified on April 28, 2017, at 04:01 PM
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