Known Issues with OKI Devices and PaperCut MF

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PaperCut is fully committed to helping customers and partners make the best use of our technology. A key part of that is transparency and full disclosure of issues that may affect how well the solution works for you. Unfortunately, with complex modern technology (often supplied by different organizations) there is no way to address all problems and issues immediately but keep checking back to see if we have fixed something. If something is causing you particular concern please contact PaperCut support.


Issue ID

Description

Reported in

Status

Resolved in

480001

Reports of one page miscounts on copying. More info…

 

Closed

 

480002

Unable to access EWB because of missing EWB Access Permission . More info…

 

Resolved

15.1

8802

Embedded application version ≥ 2.2.0 not connecting to PaperCut < 16.0. More info…

PaperCut < 16.0

Resolved

Configuration

Other known issues, not specific to the OKI Open Platform Embedded App are covered in:



480001: Reports of one page miscounts on copying

When performing a copy, users may see an error in the logs of a page count of one extra page.

Issue History:

  • March 2013 - Issue has been reported to OKI
  • July 2015 - Not reproduced or reported since original case. Assumed fixed by firmware and closed. Please inform PaperCut support if you see this issue.

480002: Unable to access EWB because of missing EWB Access Permission .

A new permission was added to the MFPs to allow access to the Embedded Web Browser on the device which was off by default. When PaperCut created a role to access all the permissions on the device it did not include this new EWB access permission, which meant that the EWB could not be accessed and just went blank, upon login. In PaperCut version 15.1, we have modeled our created roles off existing system roles to ensure that that we pick up all the permissions on the device including the EWB Access permission.


8802: Embedded application version ≥ 2.2.0 not connecting to PaperCut < 16.0.

There is a known issue attempting to connect the OKI embedded application version 2.2.0 and above with a PaperCut server less than version 16.0.

New installations of the v2.2.0+ embedded application by default use HTTPS port 9192 to communicate with the PaperCut server. PaperCut versions earlier than 16.0 are not capable of communicating with devices on this port. Change the device ‘HTTPS/binary’ port to 9193 when connecting to PaperCut versions earlier than 16.0.



Categories: Troubleshooting, PaperCut MF


Keywords: OKI Open Platform

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Article last modified on March 23, 2016, at 12:54 AM
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