Knowledge Base

This page lists known issues or bugs with the most recent releases. The aim is to arm administrators with information about problems in the current release, and where possible mention workarounds or methods to mitigate the issues.

Version 10.5

Internet Charging: An issue has been identified that can stop Internet Usage from being logged. A fix for this will be issued soon. If you are using Internet Charging with 10.5, contact support for a hotfix.

Sites running PaperCut OES Linux Cluster Servers may need to update their cluster resource configuration script. More details on the Novell OES Linux Known Issues KB Article.

Version 10.4 (resolved in 10.5)

When working with Scheduled Reports users may experience a session error when ordering the Scheduled Reports table by the Recipients/Locations column. The following error message will be shown:

 Unable to resolve expression 'tableRowsIterator' for
 org.apache.tapestry.contrib.table.components.TableRows
 $Enhance_38@1384f2[ReportSchedule/table.tableRows].

To work around this issue, please make sure you close your web browser and reopen the PaperCut administration console to continue working. Please note that closing the web browser tab may not be sufficient.

Version 10.2 (resolved in 10.3)

The new PCL6 page-level color detection is not working with recent Ricoh PCL6 drivers. A hotfix is available on request. An alternate solution is to use the Postscript or PCL5 drivers if available.

Some Mac sites have highlighted client startup issues on recently patched Mac OSX 10.6 systems when a login-hook is used. An "Application Stub" error message displays on startup and the client fails to start. A hotfix can be supplied to address this. The issue will also be addressed in PaperCut version 10.3 onwards.

Versions 10.0 to 10.2

Sites using internal users with self-registration and unauthenticated printing: the Register as a New User link on the client authentication pop-up may display as white text on a gray background. This will be resolved in the next version. A workaround is to set (uncomment) the link-color option in the client config.properties file.

Version 10.1 build 9816 (resolved in 10.2)

Running a PDF or HTML report may cause an error if running PaperCut on a Linux primary server without the MS fonts pack installed. It was not intended that installing the MS fonts pack be a requirement, so in the next release this error will no longer be raised. In the meantime installing the MS fonts pack for your distribution will suppress the error. On Debian based distributions the relevant package is called ttf-mscorefonts-installer, on SuSE it is fetchmsttfonts, for RedHat users you can build from source available here: http://corefonts.sourceforge.net/.

Version 10.1 build 9802 (resolved in 10.1 build 9816)

When creating a new scheduled report users may experience an error that stops the creation of the report. Upgrading to version 10.1 build 9816 or later will address this issue.

Version 10.0 (resolved in 10.1 build 9802)

If the client software is started with the --minimized option and the account selection pop-up is enabled, in some rare situations the client may consume high CPU until the window is focused in the foreground. This issue only affects the Windows operating system. A patch is available if required. The alternate solution is to temporarily remove the start --minimized option.

Web Print users may experience issues when printing PDF files generated in Open Office that have a Title added to the document properties. To work around this issue the author of the PDF can deselect Display document title under File -> Export PDF -> User Interface when creating the PDF document.

PaperCut on Debian Linux (netbase 4.39-4.40)

A change in the above Debian version update breaks networking in many applications. The PaperCut application server may fail to start and/or fail to accept connections (i.e. cannot access the web interface). There is contention over whether the change is a bug or the right thing to do. More information and a workaround (set net.ipv6.bindv6only=0) are available in this Debian bug report:

  http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=560238

Version 9.X on Mac 10.6 and Linux running CUPS 1.4 (resolved in 9.8)

A change in CUPS 1.4 will prevent PaperCut's pop-up authentication working.

Version 9.7 (resolved in 9.8)

There is a bug in "Printer environmental impact - summary" which prevents the report from running.

Versions 9.5 and 9.6 (resolved in 9.7)

There is a problem accessing the iPhone user web interface in these versions.

Version 9.0 through 9.5 (resolved in 9.6)

We've had some of our very large sites report stability problems when running PaperCut version 9.X prior to version 9.6.8855 on Windows 2003/8 servers. The symptoms include:

• The server drops off the network for no explainable reason
• Random network connection issues (e.g. file shares dropping off)
• Errors about out of "non-paged pool memory" in the Windows Event Log

If any large sites are experiencing these problems should upgrade to the latest release (9.6.8855 or higher). Full details below:

Version 9.6 build 8761 (resolved in 9.7)

Sites using the web-print in "simple" mode may find that the web-print service stops if using 3rd party service monitoring tools.

Web Print jobs submitted with a document name containing non-Latin (e.g. Chinese) letters may not print in some cases.

Version 9.5 (resolved in 9.6)

Sites using Find Me Printing or printer load balancing may find that jobs are not redirected to the optimal queue under the following conditions:

• if admin printer error notifications are disabled
• if printers re-error (error, cleared, error again) within a few hours

Admin printer error notifications may also not be delivered for printers that re-error within a few hours.

This issue was addressed in version 9.6. The behavior may be improved on earlier versions by enabling admin printer error notifications via

Options -> Notifications -> System Notifications -> Notify when printers are in error.

Also if the printer name contains an ampersand (&), then the jobs may not be correctly redirected to this printer. This has also been fixed in 9.6.

Version 9.2 build 7214

This version contains a bug where the client's task tray icon will not display if the client is started with the --silent option. Sites running build 7214 that are experiencing this problem should look at upgrading to version 9.2 build 7345.

Version 9.0 build 7022 (resolved in 9.1)

This release includes a problem for sites running PaperCut on Mac Servers that also use the Windows user client or release station. The Windows user client and release station includes a corrupt file that causes these to fail to start. NOTE: This does not affect the Mac client or release station. The problem is corrected in Version 9.1 build 7117.

Version 9.0 also contains a regression where some Postscript drivers would report incorrect page sizes.

Version 8.5 build 6666 (resolved in 8.5 build 6739)

This release includes a bug in the scheduled email reports. Reports with selected parameter combinations may not deliver with the correct date range.

Version 8.5 build 6595 (resolved in 8.5 build 6666)

This release contains a screen layout problem in IE 6 causing selected logo's to lay out incorrectly. The current solution is to upgrade to IE 7 or Firefox, or transition to 8.5 build 6666 or higher.

Note: Full version and build number information is listed under the About page

See the release notes for information and a list of known issues with older releases not listed on this page:

• PaperCut NG Release Notes
• PaperCut ChargeBack Release Notes

The latest version is always available from the download pages:

Keywords: problems, bugs, hotfixes, release notes