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Known Issues with Recent Releases

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This page lists known issues or bugs with the most recent releases. The aim is to arm administrators with information about problems in the current release, and where possible mention workarounds or methods to mitigate the issues.

Card/ID logins to release stations in version 12.0.16338 and 12.0.16353

Card or ID based logins to the PaperCut Release Station software (standalone software only) may fail with a yellow warning message. A patch is available to resolve this issue. To apply the patch:

1. Download pc-release-12.0.jar.
2. Replace the existing file by the same name at [app-path]/release/lib.
3. If you have locally installed release stations, also replace the file by the same name on the workstations.

Please contact support if you require assistance.

Print job redirection in version 12.0.16338 (resolved in version 12.0.16353)

PaperCut version 12.0.16338 can cause problems when print jobs are redirected between print queues (e.g. load balancing or find-me printing). A fix for this problem will be available ASAP.

Executive Summary Report in version 12.0

Long printer names may cause layout issues with the executive summary report. Version 12.0.16353 makes some improvements to these layout issues. The remaining layout issues will be resolved in version 12.1, along with a chart being added to this report.

PayPal Payflow Link payment gateway - new accounts not working

Customers signing up for new PayPal Payflow Link accounts with PayPal may find that integration with PaperCut does not function correctly (balances not updated). We are investigating the issue but it appears that new Payflow Link accounts use a new, backwards incompatible API. Until information about the new API becomes available, please contact PayPal and ask to have your account switched to the "legacy Payflow Link API". For assistance please contact PaperCut support.

iPad Printing - login fails if username is entered with uppercase characters (resolved in 12.0)

If a user attemps a login to the iPad printing interface with a username with uppercase characters the user will be redirected back to the login screen (i.e. they will not be able to log in).

This issue has been resolved and will be included in the 12.0 release. In the meantime, the work-around is to use lowercase usernames to login.

Mac OS Lion (OS X 10.7) (documentation updated in 11.5)

Customers using smb://username:password@servername/queue will now need to add in the SMB port to the connection string. The connection string should now read smb://username:password@servername:139/queue.

Mac OS X 10.6.8 and 10.7.x - Duplicate "local" print queues (resolved in 11.5)

Customers may see duplication of print queues. These print queues will have an entry for both the localhost and fully-qualified domain name of the machine. We have added a workaround in PaperCut version 11.5 to accommodate this change in the operating system.

Version 11.5.15204 - Currency symbol on Web Cashier Purchase page (resolved in 11.5.15370)

The new Web Cashier feature has problems in regions using a currency sign other than "$" (e.g. UK, Europe, Brazil). A patch is available to resolve the issue. A workaround is to enable the custom currency sign option at "Options -> General". This issue was resolved in version 11.5.15370.

Version 11.4.14579 - Issue updating group memberships with Active Directory and multi-domain support enabled (resolved in 11.4.14716)

Customers using multiple domain support in Windows Active Directory may experience a synchronization error 2147220904 when a group only exists on one domain. A patch for this is available from PaperCut Support on request.

When requesting patches or builds from support, please reference this Knowledge Base article in your request.

Version 11.4 - Client pop-up issues with some Linux print servers using IPv6 (resolved in 11.4.14716)

There is a problem seen on some Linux installations with IPv6 enabled which can cause problems communicating with the PaperCut User Client for such things as Account Selection and Job Notifications. A new PaperCut installer is available from PaperCut support on request.

All Versions - Web Print sandbox requires app restart after upgrade (resolved in 11.4.14716)

After upgrading PaperCut when running a Web Print sandbox system, Web Print may be inaccessible to users, and the status may display as not configured in the admin interface. Restarting the Web Print GUI on the sandbox system should resolve the issue. Future upgrades (versions 11.5+) will not require a restart of the Web Print GUI.

Version 11.3 - user web interface on iPhone (resolved in 11.4)

A problem in version 11.3 prevents accessing the user web interface for iPhone. A patch is available on request to support. This issue was resolved in version 11.4.

Version 11.3 (and earlier) - (resolved in 11.4)

There has been reports for problems in Mac OS 10.6.8 and PaperCut client pop-up authentication. In some cases, this has been attributed to CUPS receiving the client address in ipv6 format but with non standard prefix and suffixes. This can be seen if debug on the print-provider.conf file is on, by the line: Jul 26 18:18:03 DEBUG: Found job-originating-host-name= : '[v1.fe80::61e:64ff:feec:5d29+en0]' which has a "v1." extra prefix and "+en0" extra suffix. This issue was resolved in version 11.4.

There have been problems reported with the PaperCut TCP/IP Port Monitor and printing jobs to certain HP Printers. One could find that the final page could be truncated or entirely missing in the print out and appeared to happen only occasionally. This issue was resolved in version 11.4.

Version 11.3.14148 (resolved in 11.3.14286)

There are a couple of problems with use of the PaperCut TCP/IP port and SNMP Hardware Page Count verification, in regards to the printer queue being in error. One problem is that on some printers, the printer error status of "Input Tray Empty" is returned even if the primary page tray is not empty and not stopping jobs from printing. Currently, we allow this error to stop the print job and wait for the user to rectify it, instead of just ignoring this error state. If the printer is in error complaining about its paper tray being empty, and it is causing the queue to be in error, then contact support for a configuration change to ignore this error state. The other problem is that users printing without the "Manage Printers" permission will cause an operation to fail in the Port Monitor, resulting in the printer queue going into a generic error state. These have been fixed in 11.3.14286.

Version 11.2.13713 (resolved in 11.2.13941)

Sites running PaperCut on Mac print servers and also using user client popups may experience slow popups for large print jobs or when the print queues are busy.

This has been resolved in 11.2.13941 for the Mac.

Version 11.0 (resolved in 11.1)

There are some rendering problems when then Admin interface is accessed from older Firefox version 2. This prevents you from selecting interface tabs. We will endeavor to address this in future releases. In the meantime the solution is to only access the interface with Firefox version 3.0 or later.

Version 10.7 & 11.0 on Linux

Sites running PaperCut on Linux running Web Print in Sandbox mode should take care after upgrading to version 10.7 or 11.0. These new versions have support for Web Print Simple Mode. Simple Mode and Sandbox Mode should not be enabled at the same time. If the Linux installer check for the detection of sandbox mode fails, the installer may enable Simple Mode causing a conflict. This may be observed by some jobs listing as Error: Unable to find a suitable mime handler. The solution is to ensure Simple Mode is disabled after install. See directions in the Important box here.

Version 10.6 & 10.7 (resolved in 11.0)

The account selection client does not remember the previously selected account. This requires the user to reselect the account for each print job. A patch to resolve this issue is available for both 10.6 and 10.7. Please contact support for further information.

Version 10.6 (resolved in 10.7.12373)

When using the "Copy Settings" feature, custom positions for watermark settings do not copy properly. Customers will need to confirm settings when using the "Copy Settings"

A page count problem was introduced in 10.5.11681 for a variety of Fuji/Xerox printers using PCL6 print drivers whereby page counts are halved. Please contact support for a Print Provider hot-fix if you are experiencing this problem.

Web-Print users who upgrade to Adobe Reader X (version 10) will need to turn off the new enhanced security features for continued operation. This can be done via Edit -> Preferences -> General -> un-check "Enable Protected Mode at Startup". Please note that this is a per-user setting. This change will need to be done as the Web-Print user regardless of Web-Print being configured in simple mode or sandbox mode.

Version 10.5 (resolved in 10.6.12104)

Customers using both Web Print and Hold/Release queues may experience an issue where jobs are tracked as the Web Print Server service account rather than the actual user. This can be worked around by modifying the Web Print config key web-print.job-idle-timeout-mins and setting it to a value, in minutes, that is higher than the Hold/Release queue timeout.

Using the Config Editor is covered here.

Version 10.5 (resolved in 10.5.11715)

A problems was introduced in the initial 10.5 release that caused the Windows print provider service to crash occaisionally on busy print servers. Updating to 10.5.11715 will resolve this issue and is recommended for all customers running earlier 10.5 releases.

Version 10.5 (resolved in 10.5.11681)

Internet Charging: An issue has been identified that can stop Internet Usage from being logged.

Sites running PaperCut OES Linux Cluster Servers may need to update their cluster resource configuration script. More details on the Novell OES Linux Known Issues KB Article.

Version 10.4 (resolved in 10.5)

When working with Scheduled Reports users may experience a session error when ordering the Scheduled Reports table by the Recipients/Locations column. The following error message will be shown: 

 Unable to resolve expression 'tableRowsIterator' for
 org.apache.tapestry.contrib.table.components.TableRows
 $Enhance_38@1384f2[ReportSchedule/table.tableRows].

To work around this issue, please make sure you close your web browser and reopen the PaperCut administration console to continue working. Please note that closing the web browser tab may not be sufficient.

Print scripting pop-ups with account selection pop-ups (all versions)

If using account selection (or confirmation) pop-ups at the same time as print scripting pop-ups (such as print policy notifications), then the print job details on the account selection pop-up will not be displayed.

A workaround is to use the script hook printJobAfterAccountSelectionHook instead of printJobHook.

Version 10.2 (resolved in 10.3)

The new PCL6 page-level color detection is not working with recent Ricoh PCL6 drivers. A hotfix is available on request. An alternate solution is to use the Postscript or PCL5 drivers if available.

Some Mac sites have highlighted client startup issues on recently patched Mac OSX 10.6 systems when a login-hook is used. An "Application Stub" error message displays on startup and the client fails to start. A hotfix can be supplied to address this. The issue will also be addressed in PaperCut version 10.3 onwards.

Versions 10.0 to 10.2

Sites using internal users with self-registration and unauthenticated printing: the Register as a New User link on the client authentication pop-up may display as white text on a gray background. This will be resolved in the next version. A workaround is to set (uncomment) the link-color option in the client config.properties file.

Version 10.1.9816 (resolved in 10.2)

Running a PDF or HTML report may cause an error if running PaperCut on a Linux primary server without the MS fonts pack installed. It was not intended that installing the MS fonts pack be a requirement, so in the next release this error will no longer be raised. In the meantime installing the MS fonts pack for your distribution will suppress the error. On Debian based distributions the relevant package is called ttf-mscorefonts-installer, on SuSE it is fetchmsttfonts, for RedHat users you can build from source available here: http://corefonts.sourceforge.net/.

Version 10.1.9802 (resolved in 10.1.9816)

When creating a new scheduled report users may experience an error that stops the creation of the report. Upgrading to version 10.1.9816 or later will address this issue.

Version 10.0 (resolved in 10.1.9802)

If the client software is started with the --minimized option and the account selection pop-up is enabled, in some rare situations the client may consume high CPU until the window is focused in the foreground. This issue only affects the Windows operating system. A patch is available if required. The alternate solution is to temporarily remove the start --minimized option.

Web Print users may experience issues when printing PDF files generated in Open Office that have a Title added to the document properties. To work around this issue the author of the PDF can deselect Display document title under File -> Export PDF -> User Interface when creating the PDF document.

PaperCut on Debian Linux (netbase 4.39-4.40)

A change in the above Debian version update breaks networking in many applications. The PaperCut application server may fail to start and/or fail to accept connections (i.e. cannot access the web interface). There is contention over whether the change is a bug or the right thing to do. More information and a workaround (set net.ipv6.bindv6only=0) are available in this Debian bug report: 

  http://bugs.debian.org/cgi-bin/bugreport.cgi?bug=560238

Version 9.X on Mac 10.6 and Linux running CUPS 1.4 (resolved in 9.8)

A change in CUPS 1.4 will prevent PaperCut's pop-up authentication working.

Version 9.7 (resolved in 9.8)

There is a bug in "Printer environmental impact - summary" which prevents the report from running.

Versions 9.5 and 9.6 (resolved in 9.7)

There is a problem accessing the iPhone user web interface in these versions.

Version 9.0 through 9.5 (resolved in 9.6)

We've had some of our very large sites report stability problems when running PaperCut version 9.X prior to version 9.6.8855 on Windows 2003/8 servers. The symptoms include:

  • The server drops off the network for no explainable reason
  • Random network connection issues (e.g. file shares dropping off)
  • Errors about out of "non-paged pool memory" in the Windows Event Log

If any large sites are experiencing these problems should upgrade to the latest release (9.6.8855 or higher). Full details below:

PaperCut uses an embedded web server called Jetty. This is a popular open source embedded web server and is used by organizations including Google who use Jetty in Google App Engine. In PaperCut version 9, we enabled Jetty's support for asynchronous-IO (non-blocking IO). This increases PaperCut's scalability by removing the one-thread-per-connection limit. This change however has had the side affect of triggering stability problem on some servers running on very large networks. It seems that PaperCut (via Jetty) is triggering a memory leak in the Window TCP/IP stack and kernel - a leak in non-paged pooled memory. This leak causes unpredictable behavior in the OS in the networking area (i.e. connection problems) and can only be addressed by a server reboot. The memory is not released even when PaperCut is quit as the bug is at the operating system kernel level in the Windows TCP stack.
We have thousands of customers running PaperCut, and very few sites are affected. It's only an issue on Windows 2003/2008 running on large networks and may be related to a particular server configuration or network driver and/or combination. We have the team at Jetty working on this now. Jetty is an open source project so we've financially contributed to the developers so they can dedicate more time to this issue. The issue however is likely to be a Microsoft bug and it may not be possible to work around it so we will be reverting back to the old behavior for our next release. In 9.6 we've added a new configuration option that allows sites to revert back to the old I/O behavior if they are affected by the issue.
Thanks to the guys at University of Iowa and Miami Dade College for helping us and the Jetty team's assistance in tracking down this issue.

Version 9.6.8761 (resolved in 9.7)

Sites using the web-print in "simple" mode may find that the web-print service stops if using 3rd party service monitoring tools.

Web Print jobs submitted with a document name containing non-Latin (e.g. Chinese) letters may not print in some cases.

Version 9.5 (resolved in 9.6)

Sites using Find Me Printing or printer load balancing may find that jobs are not redirected to the optimal queue under the following conditions:

  • if admin printer error notifications are disabled
  • if printers re-error (error, cleared, error again) within a few hours

Admin printer error notifications may also not be delivered for printers that re-error within a few hours.

This issue was addressed in version 9.6. The behavior may be improved on earlier versions by enabling admin printer error notifications via

Options -> Notifications -> System Notifications -> Notify when printers are in error.

Also if the printer name contains an ampersand (&), then the jobs may not be correctly redirected to this printer. This has also been fixed in 9.6.

Version 9.2.7214

This version contains a bug where the client's task tray icon will not display if the client is started with the --silent option. Sites running build 7214 that are experiencing this problem should look at upgrading to version 9.2 build 7345.

Version 9.0.7022 (resolved in 9.1)

This release includes a problem for sites running PaperCut on Mac Servers that also use the Windows user client or release station. The Windows user client and release station includes a corrupt file that causes these to fail to start. NOTE: This does not affect the Mac client or release station. The problem is corrected in version 9.1.7117.

Version 9.0 also contains a regression where some Postscript drivers would report incorrect page sizes.

Version 8.5.6666 (resolved in 8.5.6739)

This release includes a bug in the scheduled email reports. Reports with selected parameter combinations may not deliver with the correct date range.

Version 8.5.6595 (resolved in 8.5.6666)

This release contains a screen layout problem in IE 6 causing selected logo's to lay out incorrectly. The current solution is to upgrade to IE 7 or Firefox, or transition to 8.5.6666 or higher.

Note: Full version and build number information is listed under the About page

See the release notes for information and a list of known issues with older releases not listed on this page:

The latest version is always available from the download pages:

PaperCut NG: http://www.papercut.com/download/ng/

Keywords: problems, bugs, hotfixes, release notes

Page last modified on January 26, 2012, at 10:50 PM

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