Ticket Uploads

Transfer files directly to your ticket!

To help us answer your questions as quickly as possible, send us anything you can that shows more about the issue that you have encountered including:

• Debug logs / diagnostic files
• Screenshots
• Videos

Before sharing any logs or data with PaperCut support, carefully review the information locally to identify (and, if possible, remove) any sensitive information or other personal information which you don't have a lawful basis for sharing with us. Always exercise caution and follow the appropriate procedures to safeguard sensitive information, such as obtaining the consent of any data subjects before sharing their personal information. If in doubt, consult with your organization's IT or security team first for guidance before uploading Debug Logs or giving PaperCut Support any sensitive data. Remember that protecting customer data is crucial for both ethical and legal reasons.

To learn more about how we handle the files you upload, check out our privacy policy