Franklin County Schools keeps printing "like magic" for 1,200 daily PaperCut users

Cutting to the chase

Problem

A growing Kentucky district needed print management that wouldn’t add to IT’s workload

Solution

PaperCut MF, with Mobility Print, removes the need to push drivers or manually configure devices

Outcome

“It just works” — new hires print on day one, reporting takes seconds, support never lets her down

Franklin County Schools serves Frankfort, Kentucky, the state capital. The district supports 6,500 students and more than 600 teachers, with 1,200 staff members relying on PaperCut MF every single day.

As Director of Technology, Stella Pollard is responsible for keeping print running smoothly across every school in the district — without turning it into a full-time job for her small IT team. That means onboarding new hires quickly, pulling reports for principals on demand, and making sure any staff member can walk up to a printer and have it just work.

We don’t have to worry about configuring it, we don’t have to worry about checking on it. It just works."

- Stella Pollard,

Director of Technology, Franklin County Schools

Problem

Managing print for a large, growing district shouldn’t be a full-time job

With 6,500 students, 600+ teachers, and 1,200 daily PaperCut users spread across the district, Stella needed a print environment that could scale without scaling her workload. New hires need to be set up fast. Principals need reports without waiting on IT. And end users — teachers, staff, students — need printing to just work, without calling the help desk.

Solution

PaperCut MF’s Mobility Print takes drivers and configuration off her plate

Franklin County Schools runs PaperCut MF as its print management solution across the district. Within it, Stella’s favorite feature is Mobility Print. “Everybody being able to have the ability to print within my district without me having to go and set anything up,” she says. “I don’t have to worry about pushing out drivers, I don’t have to worry about configuring things. Everything is just like magic and it works.”

Onboarding is just as simple. New hires are added by plugging their employee ID into Active Directory: “It works. It’s beautiful.” No manual print setup, no per-device configuration — just built-in access from day one.

Outcome

Reporting in seconds, and a support team that delivers every time

When principals need visibility into their print environment, Stella can pull it immediately: “If my principals need a report from my PaperCut server, I could do it with ease.”

And when something does come up, PaperCut’s support has consistently delivered. Stella calls out her regular contact, Larry, by name: “I know that every time that I call him, he’s going to answer the phone, and he knows that I have high expectations, and they meet those expectations every single time without fail.”

“When I think about PaperCut, I think about ease of use for my end users. I think about great customer support. I think about anybody being able to walk up to one of our copiers or printers, being able to print and not have to worry about it. And if I ever do have a problem, I know who to call.”

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