Ricoh MFD displays a SoftKeyboard error

PaperCut Support received a support request from a customer where the PaperCut embedded software was throwing an odd error when trying to authenticate with a username and password.

An unexpected error occurred:
Error: Error occurred opening keyboard for: Username. SoftKeyboard Open Error
Press Ok to restart.

This is an error that is displayed by the copier and not PaperCut. By contacting the copier vendor an update was applied to the copier and normal operation was again possible.

Categories: Troubleshooting Articles, Devices

Keywords: lanier, savin, nashuatec, gestetner, debugging, diagnosis, mfp, mf-only